Cisco Prime Maps show N/A instead of WLAN AP names

[Gehrig_W]

Hello Cisco WLAN-experts,

we are running a Cisco Prime 3.8 with actual patches and have a nasty problem with Prime maps.

Apparently, since we are using 3800-APs and use FRA to deactivate 2.4GHzAntennas and use 5GHz-antennas instead.

But I'm not sure.

So to clearly say, the Cisco WLAN AP names are replaced by "N/A" in 5-GHz-maps.

This "N/A" would be correct for a 2.4GHz-map with APs using FRA and inactive 2.4-antenna.

But on a 5-GHz-Map ?!?

It is also not possible to add a new WLAN AP to those maps.

The new AP is not visible during Positioning, eventhough a blue flag is showing up on top of the map.

Please see attached picture to show the complete mess.

Who knows how we can get out of this sh.. ?

Any good tipp is welcome for 10 points.

Kind regards

Wini

[Scott Fella]

Make sure that you look at the compatibility matrix and make sure the version or Prime is compatible with the version you are using on your controller.  I have seen that in the past, but honestly can't remember how I fixed it.  Maybe spin up a new Prime VM with the latest  version available and see if you still see the issue.  You might have to open a TAC case for this if a new Prime 3.10.x shows the same results.  

[eglinsky2012]

Did you clear your browser's cache or try a different browser by chance?

We had a similar issue on our 3.10.1 Prime with "N/A" being shown, not just for names but other metrics also. The 3.10.2 update fixed it. And I always clear my cache after upgrading or patching Prime to avoid weird GUI issues.