01-30-2014 10:50 PM - edited 07-05-2021 12:04 AM
Hi All,
We observed all the Nexus 5 model mobiles are not able to connect to Wi-fi network. Any changes on the WLC could help to resolve it ..?
Thanks in advance.
Solved! Go to Solution.
01-31-2014 02:10 AM
01-30-2014 11:03 PM
Hi, are you using WPA2/Aes or WPA/ Tkip ?
Don't use together .
Regards
Sent from Cisco Technical Support iPhone App
01-30-2014 11:05 PM
Its a simple L3 Web authentication.
01-30-2014 11:13 PM
did you tried this ??
On your device, go to System Settings/Wireless & Networks/Wi-Fi, select the Wi-Fi network that you’re trying to connect to, and tap “Forget.” Then reconnect by selecting that network again and entering whatever password that may be needed.
If still fails then...just paste teh exact error what you are facing ???
Regards
01-31-2014 01:49 AM
Sure. Will try it and let you know.
01-30-2014 11:35 PM
What is the WLC code you are running. Hope it is not 7.5.102.0 code as it had some bug affecting chrome which is the default browser for those android/google phones
HTH
Rasika
**** Pls rate all useful responses ****
01-31-2014 01:47 AM
We recently migrated to 7.5. Could you let me know the Bug id details..?
01-31-2014 01:57 AM
Hi Prasan,
If I find the bug ID, I will post here. But resolution is listed in bleow posts
1. https://supportforums.cisco.com/thread/2241465
2. https://supportforums.cisco.com/thread/2237455
We had the same problem (Android phones cannot get into guest portal https://x.x.x.x) with our Guest WLAN anchored to a WLC running on 7.5.102.0 code. Fix was the above work around if you want to stick with 7.5.x train.
HTH
Rasika
**** Pls rate all useful responses ***
01-31-2014 02:10 AM
01-31-2014 02:59 AM
Many thanks to you for this details. If i wish to upgrade it to 7.6 in my 5508 controller, is it feasible..?
I have 3600 AP's with AC module with Auto-anchor design.
Thanks in advance
01-31-2014 03:01 AM
Hi,
Yes it is:
see the comaptibility matrix:
But I will recommand to go on 7.4 train.
Reagrds
01-31-2014 03:16 AM
I think 7.4 series code wont support ac module rit... ???
config network secureweb cipher-option rc4-preference enable
Do i have to enable this command on both anchor and foriegn wlc?? and also what is the impact..?
01-31-2014 03:27 AM
You need to reboot controller to take this effect.
If all your guest traffic is anchored to one controller, this is only required in Anchor Controller.
But those client get IP from any other controller, you have to do this on them as well
HTH
Rasika
**** Pls rate all useful responses ****
02-02-2014 08:35 AM
I executed that command on only anchor (HA configured) controller and found that anchor took longer time than usual in building a mobility again.(More than 5 mins Wifi was down than expected)
I donno why...? Is this command causing this delay ..?
(Note: After executing this command i did not have nexus5 client to test it... will test it and update here soon)
02-02-2014 10:16 AM
So you have anchor WLC's in HA using AP SSO?
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide