CLIENT DISASSOCIATION

[tnkirote]

Hi everybody

We are experiencing a lot of network drops on our wireless network and user complaints on slow network. Here's our configuration:

Security: PSK password

WPA encryption: WPA3 Transition mode

802.11w: enabled

Splash Page: Sign-on with Meraki cloud authentication

DHCP Mode: NAT

The problem: when a guest connects to the network, they randomly get disassociated. Also, the client randomly roams to APs near and farther away.

We have enabled band steering between the 2.4 GHz and 5GHz band.

radio transmit power range for the 5GHz is 8-14 dBM, 2.4GHz is 6-12 dBm.

We have MR36, Mr46, Mr46E and 44 in the environment.

Any advice or workaround would be greatly appreciated.

[Kasun Bandara]

@tnkirote hi,

have you checked the Wi-Fi interference and client load for APs. are those within recommended thresholds? also, when user complains slow, is it internet speed or some internal applications? did you checked the latency between applications and users. also if its internet, how about the back end internet utilization? any packet drops, errors or any abnormalities in network interfaces connected to switches? also is this happening to specific user device type/model or impacting everyone? 

hope this high level questions will help to isolate the issue.

[Rasmus Hoffmann Birkelund]

Imo disable Band Steering. I'd rather let the client select the best band. 
Instead, perhaps lower TX power on 2.4 GHz, so make 2.4 less favorable. 

I would also avoid using WPA2/WPA3 mixed mode, as I've noticed some odd behaviour with transition mode.