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CMX Presence Analytic Problem with MAC Randomization

mahdi.rashgi
Level 1
Level 1

Dear Colleagues

I am using a demo of presence Service of cisco CMX for using the analytic reports from customers of some retails but there is a serious problem with these reports:

The CMX was not considering the MAC address of Apple IOS(version 8.0+) and Google Android(version 6+) and even windows 10 devices because of MAC Randomization!!

Since many customers are using new software versions, I am confused with why cisco has not announced this problem in its documentation and why they are persisting to sell this product without solving this problem.

I would be thankful for your comments,

Best Regards

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