03-15-2017 12:38 AM - edited 07-05-2021 06:42 AM
Hi
I have tried to perform a debug client <MAC address> on WLC5508 but there isn't any output even though I restart the process of laptop client connecting to the wireless SSID.
I am trying to troubleshoot an issue on "Limited Access" as found from the PRIME, the radius NAC state is : DHCP_ReqD.
Thanks in advance.
Regards,
ken
Solved! Go to Solution.
03-15-2017 12:41 AM
I have tried to perform a debug client <MAC address> on WLC5508 but there isn't any output even though I restart the process of laptop client connecting to the wireless SSID.
The logical reasons for this happening are:
1. Client MAC address is incorrect;
2. Wireless client is not authenticating to the correct WLC;
3. Wireless client is not "talking".
03-15-2017 12:41 AM
I have tried to perform a debug client <MAC address> on WLC5508 but there isn't any output even though I restart the process of laptop client connecting to the wireless SSID.
The logical reasons for this happening are:
1. Client MAC address is incorrect;
2. Wireless client is not authenticating to the correct WLC;
3. Wireless client is not "talking".
03-15-2017 01:24 AM
Leo
Thanks for your reply.
However, the client MAC address is correct because when I went to PRIME to insert the MAC address, it given me back with all the detailed info on the wireless clients.
As such, I copied the mac address and pasted it at the WLC debug but problem still the same.
debug client 84:3a:3b:a1:13:3e
For item 2) we only have 1 x WLC. no redundancy.
Thanks.
03-15-2017 01:26 AM
Leo,
Sorry, you were right! :)
I copied the wrong mac address across..
Now it is able to output..
Thank you very much.
Regards,
03-15-2017 01:32 AM
Cool!
Happy to see it now works. And thank you for taking the time to rate our posts. :)
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