HI,Encyption setting is ok.

Ezequiel Carvalho · ‎09-09-2014

some computers on the network are having wifi problems even connected loses communication with the network

Log appears in

Decrypt errors occurred for client 8c: 00: 6d: 0b: 3a: 77 using WPA key on 802.11b / g interface of AP 08: d0: 9f: ec: d7: e0

Version controllers 7.6.130.0

Model 2504

AP Model AIR-LAP1142N-T-K9

Sandeep Choudhary · ‎09-09-2014

Hi,

Normally it happens when you have enabled both :wpa/wpa2 with tkip/aes.

Can you paste the output of this:

sh wlan <wlan id>

Regards

Dont forget to rate helpful posts

Ezequiel Carvalho · ‎09-10-2014

Hello Sandeep, thanks for answering

(Cisco Controller) >show wlan 10

WLAN Identifier.................................. 10
Profile Name..................................... INFORMATICA
Network Name (SSID).............................. INFORMATICA
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
Radius Profiling ............................ Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Local Profiling ............................. Disabled
DHCP ....................................... Disabled
HTTP ....................................... Disabled
Radius-NAC State............................... Disabled
SNMP-NAC State................................. Disabled
Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200

--More-- or (q)uit
Number of Active Clients......................... 10
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 1800 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... disable
Sleep Client Timeout............................. 12 hours
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... CONTROLLER_PRINCESA_01
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ management
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
Quality of Service............................... Gold
Per-SSID Rate Limits............................. Upstream Downstream
Average Data Rate................................ 0 0

--More-- or (q)uit
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Per-Client Rate Limits........................... Upstream Downstream
Average Data Rate................................ 0 0
Average Realtime Data Rate....................... 0 0
Burst Data Rate.................................. 0 0
Burst Realtime Data Rate......................... 0 0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1

--More-- or (q)uit
Radius Servers
Authentication................................ Disabled
Accounting.................................... Disabled
Dynamic Interface............................. Disabled
Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Security

802.11 Authentication:........................ Open System
FT Support.................................... Disabled
Static WEP Keys............................... Disabled
802.1X........................................ Disabled
Wi-Fi Protected Access (WPA/WPA2)............. Enabled
WPA (SSN IE)............................... Disabled
WPA2 (RSN IE).............................. Enabled
TKIP Cipher............................. Disabled
AES Cipher.............................. Enabled
Auth Key Management
802.1x.................................. Disabled
PSK..................................... Enabled
CCKM.................................... Disabled
FT-1X(802.11r).......................... Disabled
FT-PSK(802.11r)......................... Disabled

--More-- or (q)uit
PMF-1X(802.11w)......................... Disabled
PMF-PSK(802.11w)........................ Disabled
FT Reassociation Timeout................... 20
FT Over-The-DS mode........................ Disabled
GTK Randomization.......................... Disabled
SKC Cache Support.......................... Disabled
CCKM TSF Tolerance......................... 1000
WAPI.......................................... Disabled
Wi-Fi Direct policy configured................ Disabled
EAP-Passthrough............................... Disabled
CKIP ......................................... Disabled
Web Based Authentication...................... Disabled
Web-Passthrough............................... Disabled
Conditional Web Redirect...................... Disabled
Splash-Page Web Redirect...................... Disabled
Auto Anchor................................... Disabled
FlexConnect Local Switching................... Disabled
flexconnect Central Dhcp Flag................. Disabled
flexconnect nat-pat Flag...................... Disabled
flexconnect Dns Override Flag................. Disabled
flexconnect PPPoE pass-through................ Disabled
flexconnect local-switching IP-source-guar.... Disabled
FlexConnect Vlan based Central Switching ..... Disabled

--More-- or (q)uit
FlexConnect Local Authentication.............. Disabled
FlexConnect Learn IP Address.................. Enabled
Client MFP.................................... Disabled
PMF........................................... Disabled
PMF Association Comeback Time................. 1
PMF SA Query RetryTimeout..................... 200
Tkip MIC Countermeasure Hold-down Timer....... 60
Eap-params.................................... Disabled
AVC Visibilty.................................... Enabled
AVC Profile Name................................. avc
Flow Monitor Name................................ flow
Split Tunnel (Printers).......................... Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Disabled
Load Balancing................................... Disabled
Multicast Buffer................................. Disabled

--More-- or (q)uit

Mobility Anchor List
WLAN ID IP Address Status
------- --------------- ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority Policy Name
-------- ---------------

(Cisco Controller) >

Sandeep Choudhary · ‎09-10-2014

HI,

Encyption setting is ok.

Now can you try these 2 settings:

1. Modify the DTIM interval. Good performance has been seen with the DTIM setting of 6.

2. Radio Preambles— radio preamble is a section of data at the head of a packet that contains information that the wireless device and client devices need to send and receive packets. Long Preamble increases interoperability between the WLC and the client. Click on the Wireless tab > Navigate to 802.11 b/g/n > Network option, then uncheck Short Preamble.

Hope it helps.

Regards

Dont forget to rate helpful posts

Ezequiel Carvalho · ‎09-11-2014

thanks for this tip, i modify the DTIM interval for good performance

Some computers disconnects of the network Wifi, and when i see the log appears this messanger:

Decrypt errors occurred for client 8c: 00: 6d: 0b: 3a: 77 using WPA key on 802.11b / g interface of AP 08: d0: 9f: ec: d7: e0