Delayed Web Authentication on 5500 WLC

[Sunil Gajjar]

Hi

I have setup a Guest WLAN on 5508 WLC with web authentication, I noticed during tests that it takes about 2 to 3 minutes to complete authentication process and providing access to the client machine. My WLC is running version 7.3.101.0.

Has anyone came across similar situation or can suggest a solution to this issue?

Feel free to ask if you need more details.

Thanks

Sunil

[Scott Fella]

Well what I would do for testing is the following:

• Remove WebAuth to see if there is an issue with connectivity on that subnet
• Map the Guest WLAN to a working subnet or create a new SSID and map that to a known working subnet
• If your using a custom WebAuth, try using the default internal WebAuth page to see if there is any difference
• If your authenticating Guest using radius, check the radius logs for errors
• Is it all devices or is it an issue with few or a certain model

Thanks,

Scott

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[Saravanan Lakshmanan]

is it an guest anchor setup.