Factory reset MSE/CMX 3375 or change Presence to Location

[wsehca]

I am setting up my first MSE and accidentally selected presence instead of location during configuration. I want to either factory reset the device and start over or have the ability to change from presence to location. During the cassandra configuration phase I power cycled the device hoping it would come back to a factory reset state, however whenever I go to the installation page

https://x.x.x.x:1984 it is presenting me with

An existing CMX installation has been detected.

You may upgrade to a newer version.

I cannot get past this page.

I have tried the following commands which only provide options for configuring hostname, IP address, time zone etc.

cmxos configure --force

cmxos reconfigure

I issued the command

cmxos firstboot --force

logged in as cmxadmin and it produces the same installation screen.

[wsehca · Accepted solution]

I used this method to reinstall the platform

https://www.cisco.com/c/en/us/support/docs/wireless/connected-mobile-experiences/214088-installing-cmx-10-5-on-cisco-mse-3375.html

[tiago.moreira]

Hi,

Sorry for picking up this topic, but I have a doubt.

I have a CMX 10.4 VM (location) installed with ~2 years of analytic data. I'm planning to upgrade to 10.5 or 10.6.

My question is, can I backup the 10.4 database with Location services, and import it to a new 10.5 system with Presence Service?

[dnb1958]

Once you get past the initial install, you don't re-use the https://IP address( or name):1984 login but the straight ip - https://IP address (or name)

you log in as:

username: admin

password: admin

It will ask you to change the password. Once you change it, log in as admin/new password & it will get you into the cmx admin console.

Is it in the instructions ? yes, yes it is. However, it is buried in an obscure paragraph & easily overlooked (I found out the hard way).