05-09-2011 04:00 AM - edited 07-03-2021 08:10 PM
Hi,
I have a WLC model 5500 running the version 7.0.98.0 in the DMZ as a guest controller. The authentication given for Guest SSID is WPA-PSK and internal Webauthentication. I login to this WLC as a lobbyadmin and create the guest user credentials and use these credentials for accessing internet. The connectivity is fine.But within some time, it again request for the user credentials. Only if i give the details, i will be able to access the internet. This happens very frequently.
Could you please let me know what can be the solution?
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05-09-2011 04:05 AM
Hi,
Whats that specific time that u need to reconnect?? do we have any pattern?? Please let me know the session timeout value set for that WLAN?? Session timeout will be configured on the WLAN >> Edit >> Advanced. By default it will be 1800 seconds.. make it 0 and see if you are able to reproduce the issue..
Regards
Surendra
05-09-2011 04:05 AM
Hi,
Whats that specific time that u need to reconnect?? do we have any pattern?? Please let me know the session timeout value set for that WLAN?? Session timeout will be configured on the WLAN >> Edit >> Advanced. By default it will be 1800 seconds.. make it 0 and see if you are able to reproduce the issue..
Regards
Surendra
05-09-2011 05:49 AM
I have changed the session timeout value and tested. Still i am facing the same issue. Wireless doesnot get disconnected but It requests for authentication every five minutes eventhough the user browse continuously.
05-09-2011 06:07 AM
"debug client
The only reason you should be forced to re-auth is if you've been deauthenticated from the WLC (session timeout for example).
The idle timeout is 5 minutes and it would do the same (but Idle timeout implies your client never sent a packet for 5 minutes...)
In 7.0.98.0 I think there is an issue where a client who goes to sleep or standby could get removed before the 5 minute idle timeout (tables/phones/etc do this frequently), so I'd suggest you upgrade....
If you don't want to blindly upgrade, then look at your client debug and figure out why he gets back to a webauth_reqd state.
05-11-2011 10:34 PM
Hi,
Its working fine when i changed the session timeout to 0. I did a small mistake. i changed in the internal controller But didnot change the session timeout in the DMZ controller.. its working fine now... Thankyou.
05-11-2011 11:25 PM
Thats nice to hear!! it was my pleasure working with you!!
Regards
Surendra
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