Guest User issue

[divyaponnathithan]

Hi,

I have a WLC model 5500 running the version 7.0.98.0 in the DMZ as a guest controller. The authentication given for Guest SSID is WPA-PSK and internal Webauthentication. I login to this WLC as a lobbyadmin and create the guest user credentials and use these credentials for accessing internet. The connectivity is fine.But within some time, it again request for the user credentials. Only if i give the details, i will be able to access the internet. This happens very frequently.

Could you please let me know what can be the solution?

[Surendra BG · Accepted solution]

Hi,

Whats that specific time that u need to reconnect?? do we have any pattern?? Please let me know the session timeout value set for that WLAN?? Session timeout will be configured on the WLAN >> Edit >> Advanced. By default it will be 1800 seconds.. make it 0 and see if you are able to reproduce the issue..

Regards
Surendra

[divyaponnathithan]

I have changed the session timeout value and tested. Still i am facing the same issue. Wireless doesnot get disconnected but It requests for authentication every five minutes eventhough the user browse continuously.

[weterry]

"debug client "

The only reason you should be forced to re-auth is if you've been deauthenticated from the WLC (session timeout for example).

The idle timeout is 5 minutes and it would do the same (but Idle timeout implies your client never sent a packet for 5 minutes...)

In 7.0.98.0 I think there is an issue where a client who goes to sleep or standby could get removed before the 5 minute idle timeout (tables/phones/etc do this frequently), so I'd suggest you upgrade....

If you don't want to blindly upgrade, then look at your client debug and figure out why he gets back to a webauth_reqd state.

[divyaponnathithan]

Hi,

Its working fine when i changed the session timeout to 0. I did a small mistake. i changed in the internal controller But didnot change the session timeout in the DMZ controller.. its working fine now... Thankyou.

[Surendra BG]

Thats nice to hear!! it was my pleasure working with you!!

Regards

Surendra