Guest Wireless and URL re-direct failure

[liamwalk1971]

Hi,

We have a successful guest wireless service with authentication via a Cisco NAC server.  One MAC user is having difficulty accessing the authentication URL (https://1.1.1.1/login.html) - this is using either Safari, Firefox or Google Chrome browsers.  The browsers do not automatically re-direct and when I enter the authentication URL manually, if it does appear, when entering the username/password combination, the screen just returns to the authentication URL and does not display the successful authentication sub-window.

There are no proxy settings on the browser - does anybody have any suggestions?

Many thanks

[Scott Fella]

When you say, "One MAC user" you mean every other client works except for this one MAC device?  If other MAC devices work, then it must be something on the client device that is having issues.  The only issue that I have ran into, is html code that might not be supported in certain browsers if you are runing a custom webauth page.

[liamwalk1971]

Hi Scott,

Yes, it looks like it is client related, so just windering if any other users had come across this type of behaviour.....

[Scott Fella]

Not from a single user... Is it a custom splash page or default. Do you a failed attempt at all on the NAC... I'm assuming the NAC is validating the credentials? Is the users home page an https site by chance?

Sent from my iPhone