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Image data request received from an unsupported AP

sherielbailey
Level 1
Level 1

Can no longer get my 3702e AP's to join Controller.

Software of Controller is 8.0.135.0

Image Version 7.6.101.1

Cisco Controller) >show ap join stats detailed 00:A6:CA:BD:44:34

Sync phase statistics
- Time at sync request received............................ Not applicable
- Time at sync completed................................... Not applicable

Discovery phase statistics
- Discovery requests received.............................. 2
- Successful discovery responses sent...................... 2
- Unsuccessful discovery request processing................ 0
- Reason for last unsuccessful discovery attempt........... Not applicable
- Time at last successful discovery attempt................ Mar 14 15:04:16.252
- Time at last unsuccessful discovery attempt.............. Not applicable

Join phase statistics
- Join requests received................................... 1
- Successful join responses sent........................... 1
- Unsuccessful join request processing..................... 0
- Reason for last unsuccessful join attempt................ Not applicable
- Time at last successful join attempt..................... Mar 14 15:04:32.779
- Time at last unsuccessful join attempt................... Not applicable

Configuration phase statistics

--More or (q)uit current module or <ctrl-z> to abort
- Configuration requests received.......................... 0
- Successful configuration responses sent.................. 0
- Unsuccessful configuration request processing............ 0
- Reason for last unsuccessful configuration attempt....... Not applicable
- Time at last successful configuration attempt............ Not applicable
- Time at last unsuccessful configuration attempt.......... Not applicable

Last AP message decryption failure details
- Reason for last message decryption failure............... Not applicable

Last AP disconnect details
- Reason for last AP connection failure.................... Image data request received from an unsupported AP
- Last AP disconnect reason................................ Not applicable

Last join error summary
- Type of error that occurred last......................... AP got or has been disconnected
- Reason for error that occurred last...................... Image data request received from an unsupported AP
- Time at which the last join error occurred............... Mar 14 15:07:47.452

AP disconnect details
- Reason for last AP connection failure.................... Image data request received from an unsupported AP

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

Software of Controller is 8.0.135.0

Upgrade the firmware of the controller.  The current version isn't really that stable.

Thanks for the reply, it was actually registering to enterprise controller at another site and I couldn't see it.  Thanks again for taking the time to reply.

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