inactive license on cisco 2504 wireless controller
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09-19-2014 06:52 PM - edited 07-05-2021 01:33 AM
Hi
I had a working controller which we rebooted after 2 years or so.
We added additional license to the controller and now it is inactive.
It doesnt expire, yet it is not being used.
you can see the license state is inactive, and it never expires. We only have 25 ap licenses now we had 40 count before the reboot.
StoreIndex: 0 Feature: base Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 15 / 0 (Active/In-use)
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 25 /25 (Active/In-use)
License Priority: Medium
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Wireless LAN Controller

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09-20-2014 03:18 AM
You only rebooted the controller or did a software update as well?
Nevertheless, I guess there is nothing we can do for you here on the forums. You need to contact TAC or the licensing desk (licesing@cisco.com) directly so they can generate a new license for you.
