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iPhone and iPad devices always fail first connection attempt

pematthe
Level 1
Level 1

Does anybody know the secret sauce (what obscure config parameter) as to why iPhone and iPads will always complain about connecting to Cisco enterprise wifi.

On a couple of wifi networks with 3702s, 2702s and WLC 5508 or 2504 running 8.1, 8.2 and 8.3 images that I have worked on I have seen the following scenarios with iOS devices.

When making an initial connection to the wifi, the connection fails with a pop up message "unable to connect to... "  with an option to dismiss.  I can try once more, sometimes twice more and then it connects with.

If I am in an environment with a single AP, there's no issue.  If I move to a similar environment where the device has a choice of APs, then I see the issue. 

I have read the recent Apple/Cisco best practices and made some of the recommended changes (to the detriment of other 2.4Ghz devices) and no improvement.  I have also read that changing the 'client band select' and 'client load balancing' changes the behaviour.  Yes, it does, mostly making it worse.  I get better result with those options turned off.

One other symptom.  The device will automatically connect to an SSID that it knows from a group which as other SSIDs that it also knows.  It might not be the SSID I want, so I change.  It is at that point that I also get the "unable to connect to ..... " message.

Android doesn't seem to suffer, laptops (win and apple) don't complain either.

Any ideas?  Why just these devices?  I don't see it on other public wifi and other enterprise wifi, just the ones I have worked on.  Is it just me or am I missing a special command to make iOS devices connect cleanly.

1 Reply 1

Leo Laohoo
Hall of Fame
Hall of Fame

Does anybody know the secret sauce (what obscure config parameter) as to why iPhone and iPads will always complain about connecting to Cisco enterprise wifi.

I have, daily, over 20K wireless users and 80% are Apple iPhone, iPads, iTouch and macs.  I have no issues whatsoever. 

I am keen to find out what configurations you have.

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