Issue Access point 1815i x connection with Microsoft Teams/google meet

[Angelo]

Hello, I have an enviorement with 4 access point 1815i in ,pbility express. So, we have 1 internet link of 300Mbps and around 130 users. When we have a meeting , the connection is interrupted and the images hang.

For the test we changed this access point Cisco to Ubiquit( UAP-AC-Lite) and we do not have this problem, all user connect in the room meeting and work fine.

I would like to know if any haves the idea of this issue.

regards

[Leo Laohoo]

What firmware is the WLC on?

[Angelo]

Hi, we are using1815i with mobility express: 8.10.162.0.

[Arshad Safrulla]

What was the channel utilization at the time of the reported issue? 

Did you notice this issue only during a certain time of the day or always? What was the WAN link utilization at the time of the reported issue?

Which band the client was connected and the what is the driver version in the impacted clients? Do you have band select enabled?

Did you notice the issue at the same time user was connected to WAN or what revealed you that the issue was happening due to wireless issue, not the wired network or WAN?