02-07-2014 10:47 AM - edited 07-05-2021 12:07 AM
Hello,
I have the following problem, i have a WLC 5508 running version 7.3.102.0. The problem i'm facing is that when i place a call with the 7925g wireless ip phone, everything works fine, the signal is perfect and the quiality of voice. But i have a problem when we star walking and roam to another AP. When the roaming occurs the call drops.
Previously we had 7920 and it was working perfect, also i right now i connect a 7920 it works fine, the problem is when using the 7925g.
Any ideas of what could be happening????
Thanks for your help
Tony
Solved! Go to Solution.
02-07-2014 10:52 AM
Hard to say without some debugs, but make sure you take a look at this support doc. This will have info on what works and what doesn't
https://supportforums.cisco.com/docs/DOC-26863
Thanks,
Scott
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02-07-2014 10:52 AM
Hard to say without some debugs, but make sure you take a look at this support doc. This will have info on what works and what doesn't
https://supportforums.cisco.com/docs/DOC-26863
Thanks,
Scott
*****Help out other by using the rating system and marking answered questions as "Answered"*****
02-07-2014 12:47 PM
Hi,
Item no 2 of the link provided by Scott is very important. Check whetehr your 7925G is running on the latest software code.
The 1.4.2 firmware introduced a greatly improved scanning and roaming algorithm in the 792x phones. 1.4.3 introduces other critical fixes. If you are experiencing audio problems with your phones - never, ever run any firmware prior to 1.4.3.
Be aware that, for newer hardware revisions of the 792x phones, it is not possible to run any firmware prior to 1.4(3)SR1 - see therelease notes. Therefore, for new or RMAd phones, you can't run the old firmware, even if you want to.
HTH
Rasika
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02-07-2014 02:17 PM
I agree with Ras ..
A few things.
1. What security are you using on the phone
2. Did this work at one time and broke recently ?
3. Are all handsets doing this everywhere?
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