06-09-2010 04:26 AM - edited 07-03-2021 06:52 PM
Hi there
actually we can track laptops and other CCX devices with our MSE and Aeroscout equipment. The problem is that we can't track Nortel IP phones. Has someone ever did this configuration and what is important to take a look at. I don't know anything about Nortel, so this would be helpful.
Thanks a lot in advance
Dominic
Solved! Go to Solution.
06-18-2010 07:15 PM
If your AeroScout Engine is setup to track tags using CCX, I don't think you can set it up to to track fully associated clients. I would check with AeroScout though. Do you have access to Cisco WCS? You should be able to "see" the phones in there, but not necessary track them.
06-16-2010 07:50 AM
Nortel isn't listed in the list of CCX vendors found here:
http://www.cisco.com/web/partners/pr46/pr147/partners_pgm_partners_0900aecd800a7907.html
So, it looks like your phones may not support CCX which would explain why they aren't being tracked.
06-16-2010 11:38 PM
Hi Elliot
thanks for the answer, I know that they don't support CCX, but is this really the only way to track a device with the Cisco MSE, aren't threre other protocols like WDS or IBSS (Aeroscout)?
Regards
Dominic
06-18-2010 07:15 PM
If your AeroScout Engine is setup to track tags using CCX, I don't think you can set it up to to track fully associated clients. I would check with AeroScout though. Do you have access to Cisco WCS? You should be able to "see" the phones in there, but not necessary track them.
06-19-2010 07:35 AM
I think the AeroScout engine in the MSE only tracks CCX devices, so you are right that it will not work with CCX. I already asked AeroScout and they told me that it is not a problem of AeroScout, its a problem with Cisco (MSE and WCS)...
It's true, the phones are on the WCS, but can't get tracked in the maps. Maybe I try to contact Nortel and ask there.
Regards
Dominic
06-19-2010 10:04 AM
No, you cannot get "real time" tracking out of WCS, but you can track your Nortel phones just like any other client in WCS. You can get association reports and, with the MSE, location and triangulation on a map, which should update from your controllers pretty frequently, and track stuff that way.
06-19-2010 05:58 PM
How about putting AeroScout tags on the Nortel phones?
06-20-2010 05:02 AM
Both are not practicable, because it is the emergency hospitalisation and they need realtime tracking. Putting a tag on the phone makes the phone even more "bigger".
Regards
02-19-2011 07:25 AM
Hi there
just as an information, it was a licensing problem, the MSE / WCS run out of license and so the Nortel phones (and many other clients) were not tracked.
Now it works great.
Regards
Dominic
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