Meraki Access Point Cloud Connectivity Problem

[Rahman1]

Hello Everyone,

I am encountering an issue with one of our access points and would appreciate your insights or guidance on the matter.

When navigating to the Wireless > Access Points dashboard, I noticed that the connectivity to UTC is indicated by red lines, and the status shows as "Down." To troubleshoot, I removed the access point from the network and performed a full reboot. After rebooting, I reclaimed the access point and observed that the device status turned green; however, the connectivity to UTC remains red.

Could someone help clarify what might be causing this issue or suggest further troubleshooting steps?

Thank you in advance for your assistance!

Best regards,

Rahman

After RebootingBefore Rebooting the Access Point

[CMR]

If you go to the APs local status page, what does it say?

[Rahman1]

Are you specifically referring to the 'green' status as an indicator of proper functionality?

[double_virgule]

So the bar is a timeline.

If you hover over it, you can see the various events, and I would guess on the far right of the bar, there's now a small green section.

The 'status' indicator is the live status - what the actual state of the AP is right now.

If the AP is broadcasting, passing traffic, and shows online in the status indicator, you should be good.

[Philip D'Ath]

What do you mean by UTC?

What is the actual issue you are having with the AP?

[Rahman1]

The red marking displayed in this image represents the connectivity status (UTC). When the connectivity status is red, it indicates that the device is unable to establish a connection with the Meraki cloud.