04-06-2016 08:20 PM - edited 07-05-2021 04:52 AM
I was hoping someone could explain to me the different SmartNet options for the Mobility Express Bundles. Last April I purchased a AIR-AP1702i-A-WLC bundle, which if you're not familiar includes 2ea 1700 AP's and 1ea 2504 WLC with a 25 AP license. At that same time I added the CON-SNT-AIRPIALC service agreement to it, which for about 8 months allowed me access to software updates for both the APs and Controller.
Fast forward to January and it's been a constant battle with Cisco Support to allow me access to the software I believe I have access to. Most recently Support informed me that despite my contract for the Mobility Express Bundle they did not recognize the controller as a valid item covered under my contract for the bundle.
When checking the Cisco site they recommend the CON-SNT-AIRAP1WC for the Mobility Express Bundle. However many websites, MacMall, CDW, etc, call out the CON-SNT-AIRIALC as the PN that covers the Bundle.
Has anyone else had such a horrific time with these Mobility Express Bundles and can someone tell me the difference between the CON-SNT-AIRPIALC & CON-SNT-AIRAP1WC SmartNet agreements?
Lou
04-06-2016 10:10 PM
This was a yucky mess when it started.
I think you should be getting:
1 x CON-SNT-AIR25K9A (covers controller)
2 x CON-SNT-AIRCAPBA (covers access points)
This answer may also vary based on geography.
04-06-2016 10:11 PM
Note that there may be a SmartNet bundle, and perhaps one of your two codes includes the two codes I gave - but I'm pretty confident the codes I gave are the actual component codes.
04-07-2016 02:47 AM
Thanks for the response. The codes I gave were in fact the bundle support codes. If I used the individual component codes it would cost me more for 1 year than the entire bundle did.
04-07-2016 12:31 PM
Something is wrong then. I use those codes, and there is no price difference.
I use those codes because the bundle code often screws up the SmartNet. The individual codes allows you to register the individual serial numbers correctly.
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