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MSE unable to track clients and rogues but not tags

Hi,

I have just set up  a CAS infrastructure:

  • MSE: 7.4.100.0
  • Prime Infrastructure: 1.3.0.20
  • WLC: 7.4.100

Every things seems to be OK.

  • MSE Partner Engine is running and Tags are positioned in maps
  • I have both permanent licenses and demo license so that should be ok

:

Wireless clients are counted not counted while tags are counted. However, I see that there are active clients in the page below:

overview.png

But they do not show up in the map screen.

Below is the output from msed status:

-------------

Context Aware Service

-------------

Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interferers, Wir

ed Clients): 27

Active Wireless Clients: 0

Active Tags: 27

Active Rogue APs: 0

Active Rogue Clients: 0

Active Interferers: 0

Active Wired Clients: 0

Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients)

Limit: 1000

Active Tag Limit: 100

Active Sessions: 1

Wireless Clients Not Tracked due to the limiting: 0

Tags Not Tracked due to the limiting: 0

Rogue APs Not Tracked due to the limiting: 0

Rogue Clients Not Tracked due to the limiting: 0

Interferers Not Tracked due to the limiting: 0

Wired Clients Not Tracked due to the limiting: 0

Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients) N

ot Tracked due to the limiting: 0

-------------------------

Context Aware Sub Services

-------------------------

Subservice Name: Aeroscout Tag Engine

Admin Status: Enabled

Operation Status: Up

Subservice Name: Cisco Tag Engine

Admin Status: Disabled

Operation Status: Down

-------------

Aeroscout Tag Engine

-------------

Version: 04.04.02.04 - CIL3

Description: AeroScout® Location Engine for RSSI and TDOA asset tracking

Registered: true

Active: true

Engine flap Count: 0

Failed Connection attempts: 1

Any idea what can be wrong?

thanks in advance...

Knut Eilif Husa



19 Replies 19

Thanks for the update... its always helpful when people post the solution or in your case a bug.

Thanks,

Scott

Help out other by using the rating system and marking answered questions as "Answered"

-Scott
*** Please rate helpful posts ***

Received and installed fix from Cisco. Problem solved

What exactly was the fix, a patch?

Sent from Cisco Technical Support iPhone App

-Scott
*** Please rate helpful posts ***

Thanks Svein for sharing this useful solution with community.

Thanks Scott for endorsing this solution 5+ :-).

This information is captured in the following document:

Cisco Mobility Services Engine (MSE) unable to discover clients and rogues

Regards,

Vinay Sharma

Community Manager

Thanks & Regards
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