10-23-2018 02:35 PM - edited 07-05-2021 09:21 AM
I am in need of assistance figuring out the right support to purchase for my APs (AIR-AP2802I-A-K9C). The APs originally ran mobility express image. Now, we are planning a migration to a controller based system using the Cisco 3504 WLC (AIR-CT3504-K9), and my Cisco re-seller has quoted the following part numbers:
LIC-CT3504-1A | Cisco 3504 Wireless Controller 1 AP Adder License |
CON-ECMU-LICCTCTA | SWSS UPGRADES Cisco 3504 Wireless Controller 1 AP Adder |
for each AP to work with the 3504 WLC. Where I understand CON-ECMU-LICCTCTA is meant to be software support per AP.
Co-incidentally, our support contract for the APs had run out and we have also been quoted an extension under the SKU/part number:
CON-SNT-AIRAP28IK |
I am having a hard time understanding the difference between this CON-SNT-AIRAPAKP and CON-ECMU-LICCTCTA regarding the kind of support provided. It seems like a duplication of service to me.
Could anyone with more experience on this help me understand the difference so I know which one to get?
Thanks
Solved! Go to Solution.
10-23-2018 02:43 PM
@Tori_Ok. wrote:
I am in need of assistance figuring out the right support to purchase for my APs (AIR-AP2802I-A-K9C).
APs don't need any SmartNet. Their "warranty" can be tied to the WLC.
Make sure the WLC support includes RMA, ability to raise a TAC Case and, most importantly, the ability to download firmware.
10-23-2018 02:43 PM
@Tori_Ok. wrote:
I am in need of assistance figuring out the right support to purchase for my APs (AIR-AP2802I-A-K9C).
APs don't need any SmartNet. Their "warranty" can be tied to the WLC.
Make sure the WLC support includes RMA, ability to raise a TAC Case and, most importantly, the ability to download firmware.
10-24-2018 08:01 AM
Thanks for responding.
So, I have smartnet on the WLC and this includes RMA/TAC/software. Does this mean I do not need either CON-SNT-AIRAPAKP or CON-ECMU-LICCTCTA ?
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