New 2702i. Unable to join network.

[Sam Fowler]

Hello,

I have a few new 2702i-B-K9's that I'm unable to get to join my network. I do not see the MAC's from the switch side, nor can I ping the IP I've assigned to int BVI1. My 2702i-A's were not this difficult.

Regards,

[Leo Laohoo]

More information please. 

Do you have a wireless controller? 

Can you post the following output:

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; 

3.  AP:  sh version; and 

4.  AP:  sh ip interface brief

[Sam Fowler]

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.1.102.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0
Build Type....................................... DATA + WPS
System Name...................................... FCCCWC
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.1.2.5
IPv6 Address..................................... ::
Last Reset....................................... Power on reset
System Up Time................................... 13 days 22 hrs 18 mins 10 secs
System Timezone Location......................... (GMT -8:00) Pacific Time (US and Canada)
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... US - United States
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +35 C
External Temperature............................. +39 C
Fan Status....................................... 3500 rpm
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 59
Burned-in MAC Address............................ 84:B5:17:6E:CA:A0
Maximum number of APs supported.................. 75
System Nas-Id.................................... Cisco_6e:ca:a4
WLC MIC Certificate Types........................ SHA1/SHA2
---------------------------------------------------------------------------------------------------------------------------------------------------
Time............................................. Fri Dec 1 14:56:34 2017
Timezone delta................................... 0:0
Timezone location................................ (GMT -8:00) Pacific Time (US a nd Canada)
NTP Servers
NTP Polling Interval......................... 86400
Index NTP Key Index NTP Server NTP Ms g Auth Status
------- ------------------------------------------------------------------- ---------------
2 0 10.1.5.3 AUTH DISABLED
---------------------------------------------------------------------------------------------------------------------------------------------------
Cisco IOS Software, C2700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JD, RELEASE SOFTWARE (fc3)
---------------------------------------------------------------------------------------------------------------------------------------------------
Interface IP-Address OK? Method Status Prot ocol
BVI1 unassigned YES DHCP up up
GigabitEthernet0 unassigned NO unset up up
GigabitEthernet1 unassigned NO unset administratively down down

[Leo Laohoo]

Sam, 

The AP is not getting an IP address.  

[Sam Fowler]

Sorry, new AP.
I've tried setting static IP to BVI1 as well. When set static, I cannot ping to AP or from AP to WLC or GW.

[Leo Laohoo]

---

@Sam Fowler wrote:
I've tried setting static IP to BVI1 as well. When set static, I cannot ping to AP or from AP to WLC or GW.

---

Enable DHCP Option 43 because the RCV OS will delete the static IP address.

[Sam Fowler]

I have enabled option 43 with the same results.

I connected a USB NIC to the switchport and to my laptop and gave it a static IP. I am able to pass traffic. If I connect the AP, the switch cannot even see the MAC.

[Leo Laohoo]

Is the switchport to the AP an access port or not? Are they in the right VLAN?
The link from the switch to the DHCP server, is allowed-VLAN enabled?
Can your PC ping the DHCP server?
Do you have correct routing to the DHCP server and back?
Plug your PC to the AP port, does your PC get a valid IP address or not?

[Sam Fowler]

Brocade Switch (configured exactly like ports with existing AP's connected)

Tagged to VLAN 2, 200, 201 (10.1.2.0/24) AP is 10.1.2.11 (Same as Cisco Trunk)

Prefer no DHCP on that VLAN

PC can ping DHCP server

[Scott Fella]

If you connect a laptop to the same port you had the AP connected to, does it get an ip?

[Sam Fowler]

If I connect a laptop to the same port with a static IP, I am able to connect.

[Sam Fowler · Accepted solution]

Resolved.

Needed to set native VLAN (untagged in the case of Brocade)

Also needed to upgrade to 8.3