05-30-2021 06:56 AM - edited 07-05-2021 01:22 PM
Hi, Catalyst 9100AXI joined to Catalyst vwlc 9800. The Operation Status is down for this ap. Please see the below screenshot. Is this configuration issue or hardware issue? Anyone can give some suggestions for the issue? Thank you
Solved! Go to Solution.
05-30-2021 09:57 AM
- Reboot the AP , connect to it , and issue show logging (immediately after boot) , you may get more info's
M.
05-31-2021 12:08 AM
(I don't think it's relevantw.r.t. your problem , because is has a -6- syslog level which is informational)
>...
%IOSXE_RP_CFG_NOT-6-IOX_SERVICE_NOTSUPPORTED : IOx service not supported. | |
---|---|
Explanation | IOx service is not supported in this platform currently. This may be either due to the feature unavailability or due the current inadequate license level of the system. |
Recommended Action |
05-30-2021 09:57 AM
- Reboot the AP , connect to it , and issue show logging (immediately after boot) , you may get more info's
M.
05-30-2021 12:17 PM - edited 05-31-2021 06:54 AM
Thank you for your reply! The below are logging message of the AP and vWLC after re-powering on: first is from the AP and second is from vWLC:
AP logging message after re-powering:
Welcome to Cisco.
Usage of this device is governed by Cisco's End User License Agreement,
available at:
http://www.cisco.com/c/en/us/td/docs/general/warranty/English/EU1KEN_.html.
Restricted Rights Legend
Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
05-30-2021 02:53 PM - edited 05-30-2021 03:00 PM
Reloaded the AP again, then got this message below. Not sure what is this IOx service not supported
May 30 21:36:32.818: %CAPWAPAC_SMGR_TRACE_MESSAGE-5-AP_JOIN_DISJOIN: Chassis 1 R0/0: wncd: AP Event: AP Name: AP0CD0.F89A.1178 Mac: 11ec.3578.11c0 Session-IP: 10.0.100.112[5248] Disjoined Heart beat timer expiry
May 30 21:37:48.907: %IOSXE_RP_CFG_NOT-6-IOX_SERVICE_NOTSUPPORTED: IOx service not supported.
May 30 21:38:11.885: %IOSXE_RP_CFG_NOT-6-IOX_SERVICE_NOTSUPPORTED: IOx service not supported.
May 30 21:38:17.845: %CAPWAPAC_SMGR_TRACE_MESSAGE-5-AP_JOIN_DISJOIN: Chassis 1 R0/0: wncd: AP Event: Mac: 11ec.3578.11c0 AP Name: AP0CD0.F89A.1178, Ethernet MAC: 0cd0.f89a.3e78 Joined
05-31-2021 12:08 AM
(I don't think it's relevantw.r.t. your problem , because is has a -6- syslog level which is informational)
>...
%IOSXE_RP_CFG_NOT-6-IOX_SERVICE_NOTSUPPORTED : IOx service not supported. | |
---|---|
Explanation | IOx service is not supported in this platform currently. This may be either due to the feature unavailability or due the current inadequate license level of the system. |
Recommended Action |
05-31-2021 12:15 AM
- Issue show version on ap and controller.
M.
05-31-2021 03:46 AM
- Issue "show wireless tag site detailed default-site-tag" command on controller. Are you using default-ap-profile as well?
From my experience, Operational Down status use to happen when using wrong TAG names or Profiles names.
Heve you tried to setup non-default profiles and tags and check that?
HTH
-Jesus
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