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55
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14
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daniyalkazempour
Beginner

OSX: Removing remains from unusual AnyConnect uninstall

Someone has uninstalled the AnyConnect Client on OSX 10.8.5, but without using the graphical uninstaller (just by dragging the folder from the applications bin into the trash bin). Now any further attempts to reinstall the software fail, by  delivering a message during the installation routine saying that a cisco client would already be installed. Scanning the entire system for files having cisco in their filename or folders or having cisco in the content of a file and removing them, lead to no tangible results. My quetion in this case is:

What files may still be on the system - and : is there a way to see WHAT file the installer checks for to determine if there is cisco installed on the system.

And no - i do not want to set up a fresh os x install yet - although that way may be much easier and less time consuming, i want it to have the hard way and I want to know what files are checked by the installer of any connect….

Thanks in advance for any further hints

Dan

1 ACCEPTED SOLUTION

Accepted Solutions
sergepaulus1
Beginner

Ok, Daniyal and I solved the issue. Here it is:

in Terminal.app:

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn

After that, you can reinstall the client.

View solution in original post

14 REPLIES 14
sergepaulus1
Beginner

Ok, Daniyal and I solved the issue. Here it is:

in Terminal.app:

sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn

After that, you can reinstall the client.

View solution in original post

Works like a charm. Excellent solution. Many thanks Serge! I hope that others that run into that kind of problem will find that solution too

Worked perfectly!

James

OMG THANK YOU SO MUCH 

 

This also worked for me.

Thank you!

Hi , 

 

it works find and I was able to re-install the client , but what if I need to remove other modules , where initially I installed the full package and I am not able to re-install again [Web Security , diagnostics and reporting tool , ...etc ]

 

Thanks 

Mohamed 

Exactly what I needed to repair the problem. thanks.

User accidently uninstalled AnyConnect off his MacBook, couldn't reinstall.  Installer would say 'custom install' and VPN and all other components would be greyed out.  Executed the command from above and tried to install VPN again and it wasn't greyed out but it failed.  Tried again using different admin credentials and it worked.  Thank you poster

Hi, i have the same problem, but i dont know where ton execute this command? Thank you!

aburr0011
Beginner

Worked great for me, thank you! Have been trying to figure this out for weeks...

xy731
Beginner

Partially solved the problem. But it's still better than nothing. Thank you!

Still does its magic in 2019 on Macos 10.15 running Anyconnect 4.8

What does this Terminal.app thing mean?
Do I copy sudo pkgutil --forget com.cisco.pkg.anyconnect.vpn into there?
It doesn't work for me, still can't install it. Please help!
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