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382
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4
Helpful
3
Replies

Ping the gateway

Moudar
VIP
VIP

‎04-11-2024 03:17 AM

Hi

I've received complaints from several users regarding Teams meetings where the voice lags behind the video.

One of the checks I conducted was to ping the gateway that terminates at the WLC:

 

 

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As you can observe, there was significant variation, and at some point, it exceeded 300 ms!

Do you have any suggestions on how to troubleshoot the fluctuation that's occurring?

Labels:
3 Replies 3

marce1000
VIP
VIP

‎04-11-2024 03:23 AM

 

 - Ping testing doesn't have too much relevance when checking application performance , let alone in a wireless environment, you also don't mention WLC model and software version being used on it , 

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Moudar
VIP
VIP
In response to marce1000

‎04-11-2024 04:11 AM

WLC 5520 and version 8.10.190

marce1000
VIP
VIP
In response to Moudar

‎04-11-2024 05:01 AM

 

 - The WLC will not be optimized to pay too much attention to ping packets  ; ideally you would use iperf on  a server offering an application and an iperf-client (e.g.)

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
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