problem related to wlc 5508 updating

[mzeroual1]

Hi
I am a beginner in cisco wlc, I have a problem related to wlc 5508 updating.

Iwas asked to update wlc 5508 (7.6.120.0) to (8.x),

 

I then  downloaded the Release (AIR-CT5500-K9-8-2-100-0.aes) .


Steps followed:
- PUTTING INTO THE SERVER VIA TFTP the new image to the controller (Navigate to Commands / Download File)
-After a few minutes I have a successful message

    I entered the cmmand :
    (Cisco-Wireless-5508)> show boot
    Primary Boot Image ............................... 8.2.100.0 (default)
    Backup Boot Image ................................ 7.6.120.0 (active)

After reboot ::

Loading primary image (8.2.100.0)
100%
36486526 bytes read
Launching. . .
Loading backup image (7.6.120.0)
100%
36586476 bytes read
Launching. . .


But, surprinsgly on logging via the WEB interface I notice that I started with the Release 7.6.120.0. instead of the updated version.


NOTINCING THE FALAIRE UPDATING, I REPEATED THE ABOVE COMMANDS – RESENDING THE IMAGE VIA TFTP

 

Then,  I re-start the WLC I have The following message



Loading primary image (8.2.100.0)
100%

36486526 bytes read
Launching. . .

Loading primary image (8.2.100.0)
100%

36486526 bytes read
Launching. . .

 

HERE THE BLOCKING OUT-  I CANNOT GO FURTHER………….. the only thing I have is this message option

Boot Options

Please choose an option from below:

    1 Run primary image (8.2.100.0)  active
    2 Run backup image  (8.2.100.0)
    3 Change active boot image
    4 Clear Configuration
    5 Format FLASH Drive
    6 Manually update images

Please enter your choice

 

PLEASE, What shall I do next ? Which option shall I select ? If there is any, could you please afford me with a  tuto procedure ?

PS : enclosed screen shots

 
 

Thanks

 

[Scott Fella]

Do not hit 5! 

I would open a TAC case just in case.  I'm wondering if your image was corrupted when you downloaded the image. Did you happen to check the MD5 hash before downloading to the controller?  So now when you boot, the co triller gets stuck in the menu screen?  Have you tried #2 since that worked before or did it not?

if both images are corrupt, then you will have to have TAC provide you with the image to boot. 

If you do get his working, go with  8.2.130.0 or try the latest 8.2.141.0 image.

-Scott 

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[mzeroual1]

First of all I would like to thank you for your reply

no I do not have check the MD5 hash before downloading to the controller, I do not know how.

You said that I can updating the latest 8.2.141.0 image?Can you tell me how.

[Scott Fella]

To check the MD5, you can use a tool like HashTab.  On Cisco's download, if you hover your mouse over the image you want to download, you will see the MD5 hash. You copy that and then you check the hash against the image you download. 

You need to get the controller to boot all the way before doing anything. So, does the controller boot to the prompt?

-Scott 

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[mzeroual1]

HERE THE BLOCKING OUT-  I CANNOT GO FURTHER………….. the only thing I have is this message option

Boot Options

Please choose an option from below:

    1 Run primary image (8.2.100.0)  active
    2 Run backup image  (8.2.100.0)
    3 Change active boot image
    4 Clear Configuration
    5 Format FLASH Drive
    6 Manually update images

Please enter your choice

[Scott Fella]

You need to open a TAC case so they can provide the image and get your controller back online. If either images don't boot the controller, there is nothing you can do.

-Scott 

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[mzeroual1]

If I understand correctly, both images are corrupted!
Then in your opinion, what is the solution?
 I have to send it to cisco?
Our company is located in morocco,casablanca ?

Thank you for your answer and your help

[Scott Fella]

Both images can be corrupted. The issue is that the controller is not booting. Open a TAC case and TAC engineer will either tell you he/she can fix it or else you might have to RMA the unit. 

-Scott 

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[mzeroual1]

OK, that's clear.
One last question, I can not find where open a TAC case

[Scott Fella]

Look on the Cisco site under support. You can either call or open a TAC case online.  I typically call, but both works. 

https://mycase.cloudapps.cisco.com/case

http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

-Scott 

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