03-19-2018 06:49 AM - edited 07-05-2021 08:24 AM
Guys, I need help, has anyone seen this error before?
#RMGR-3-RED WLC SWITCHOVER: [SA] rmgr_sm.c:3243 WLC HA - Switchover Occurred, role changed from Standby to Active, Reason:CP-DP Crash,
03-19-2018 07:57 AM
- A WLC HA failover occurred because the Active controller has crashed. Which controller-model(s) are you using and what is the current software version ?
M.
03-19-2018 08:31 AM
I'm sorry, I forgot to put the version I'm using.
System Summary
03-19-2018 08:35 AM
the controller presented this error and then started with the configuration reset.
I needed to put it on the network and then backup it.
03-19-2018 09:31 AM
i found this information:
************************************************************
* Start Cisco Crash Handler *
************************************************************
Sys Name: WLC-01
Model: AIR-CT5508-K9
Version: 8.0.121.0
Timestamp: Thu Mar 15 17:04:27 2018
SystemUpTime: 249 days 6 hrs 25 mins 26 secs
signal: 11
pid: 1093
TID: 1559765824
Task Name: emWeb
Reason: System Crash
si_signo: 11
si_errno: 0
si_code: 1
si_addr: 0x14
timer tcb: 0x42
timer cb: 0x10efb3d0 ('Unknown')
timer arg1: 0x15144138
timer arg2: 0x0
Long time taken timer call back inforamtion:
Time Stamp: Sun Dec 3 03:57:52 2017
timer cb : 0x10265a18('Unknown')
Duration : 770929 usecs, cbCount= 5
------------------------------------------------------------
Analysis of Failure:
Software Failed on instruction at :
pc = 0x11a8c914 (Unknown), ra = 0x11a8c8f4 (Unknown)
Software Failed while accessing the data located at :0x14
03-19-2018 11:07 AM
- Try upgrading your controller software (especially if the problem persists).
M.
03-19-2018 01:12 PM
03-20-2018 04:21 AM
The Cisco TAC said that my issue is related to this bug:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus77368/?reffering_site=dumpcr
and said that I need to do the firmware update.
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