telephony-service load command 8821 missing

[leam2]

Hello,

(config)#telephony-service
(config-telephony)#load ?
  [...]
  7971       Cisco IP Phone 7971
  7975       Cisco IP Phone 7975
  7985       Cisco IP Phone 7985
  8941       Cisco IP Phone 8941
  8945       Cisco IP Phone 8945
  ata        ATA  phone emulation for analog phone

The phones I have are CP-8821 phones.

What am I supposed to do?

I need to run a command like:

(config-telephony)# load 7971 SCCP70.8-3-3S.loads

[patoberli]

What is this for a product where you are trying to load the image?
I guess it's a callmanager? If yes, what version are you running?
You might need an update/patch to get the newer models supported.

[leam2]

Hello.

This is a 4331 ISR with CUCME.

Does the two commands below tell you more about the versions of the software running on it?

isr4331# show version
[...]
Cisco IOS XE Software, Version 03.16.04b.S - Extended Support Release
Cisco IOS Software, ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b, RELEASE SOFTWARE (fc1)
[...]
System image file is "bootflash:isr4300-universalk9.03.16.04b.S.155-3.S4b-ext.SPA.bin"
[...]

isr4331# show telephony-service

CONFIG (Version=10.5)
=====================
Version 10.5
[...]
Cisco Unified Communications Manager Express
[...]

Best regards.

[Rasika Nayanajith]

As per below link, it supported in CUCM 10.5.2 & onward. Pls check your CUCM version is updated to it

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

HTH

Rasika

*** Pls rate all useful responses ***

[leam2]

Hello Rasika.

I cannot download https://software.cisco.com/download/home/285963825/type/282074299/release/10.5%25282.16134%2529

It says "Service contract required". "To Download this software, you must have a valid service contract associated to your Cisco.com profile."

What can I do? My hardware is brand new, I bought the 8821 phones along with the ISR4331.

Also it's CUCME that I have not CUCM...

[patoberli]

Please contact your sales partner. You either haven't bought a support contract (Cisco Smartnet in some countries), or your sales partner forgot to enable your Cisco account with the new products.

[leam2]

Hello.

I can talk to my supplier but it would be really really helpful if someone could answer certainly the two questions below:

Can you confirm  that the version of the CUCME that I have is 10.5 given the results of the command I sent in an earlier post?

isr4331# show telephony-service
CONFIG (Version=10.5)

Can I say that FOR SURE Cisco CP_8821 phones are not supported by the version of the CUCME that I have?

I really appreciate your help.

[patoberli]

I haven't worked with the ISR, but I think you can login to the CUCME webinterface and there you should see the exact version. I think you should also see the file on the filesystem (dir command).