04-25-2024 06:14 AM
Hello,
We got new terminals Honeywell EDA61K, but we have a problem with connection loss.
Wireless LAN Controller is Aironet 2800 Series ME. Terminals randomly lose connection. After a while he returns.
I switched the WiFi network only to 2.4. This reduced the number of appearances. Logs in the attachment
Do you have any idea how to solve this problem?
04-25-2024 06:35 AM - edited 04-25-2024 06:36 AM
- You can only get more insights on that with full client debugging on the controller according to : https://www.cisco.com/c/en/us/support/docs/wireless/aironet-1200-series/100260-wlc-debug-client.html (corrected)
you can have the resulting client debugs processed with Wireless Config Analyzer
- Make sure that the ME based controller software version is up to date
- Checkout it's configuration using WirelessAnalyzer input (procedure) for AireOs controllers
and have the output analyzed with Wireless Config Analyzer
- Make sure that the Honeywell devices are on latest firmware (if applicable) , to avoid wifi driver bugs ,
M.
04-25-2024 11:41 PM
What firmware is the controller running on?
If the AP gets rebooted, does the problem temporarily go away?
04-26-2024 06:10 AM
Refer to TAC recommended link below for current recommended software version. Depending on what subordinate APs you're using you should ideally be using 8.10.190.0 (check compatibility matrix if you have older APs).
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