Trouble configuring Wireless controller 2504 with Aironet 1852 APs

[Ana Sotorrios]

Hi,
I've been trying to configure 4 aironet 1852 APs with a 2504 wireless controler and not having any luck.
This is not my area of expertise(I usually work with telephony) and english is not my first language, please bear with me.

All the devices are in the same vlan, I've tried with all the switch ports in trunk and with only the controller in trunk and the APs in access. (I can't find anywhere the right way to do this)
The controller is configured, but does not seem to find any of the APs.
The only thing I managed to do is to get a AP to function on this own. Even that way the other APs are not joining the AP network.

What can I be doing wrong?

I've read somewhere that this APs dont work with the controller (even though my provider told me they were compatible), is that true?
In any case, they should work alone joining the master AP.

Also, there is one AP that is resisting to the factory reset, I've tried with the mode button and with the cli comands. Any ideas?

Thank you!

[Rasika Nayanajith]

From your WLC CLI, post "show sysinfo" output.

You need to ensure your WLC got at least 8.1.131.x or higher software version to support 1852s. Pls refer below compatibility matrix for details (table 2)

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

HTH

Rasika

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[Ana Sotorrios]

Thanks for the answer.

this is the info:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0

Build Type....................................... DATA + WPS

System Name...................................... Cisco_b5:01:04
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.30.3
Last Reset....................................... Software reset
System Up Time................................... 0 days 23 hrs 17 mins 12 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit
Configured Country............................... ES - Spain
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +35 C
External Temperature............................. +39 C
Fan Status....................................... 3500 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

Burned-in MAC Address............................ 00:59:DC:B5:01:00
Maximum number of APs supported.................. 5

How do I change the firmware without damaging the licenses? They are pre-installed.

[Rasika Nayanajith]

Since you got 7.6.x you have to upgrade.(suggest to go to 8.2.130.0)

Follow the instructions on release notes as it describe the procedure. First of all you need to download the image from cisco.com (assume you have account and maintenance for the product)

http://www.cisco.com/c/en/us/td/docs/wireless/controller/release/notes/crn82mr2.html#pgfId-1318425

Software upgrade won't impact licenses 

HTH

Rasika

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[Ana Sotorrios]

how can i download it without the smartnet contract?