Troubleshooting Cisco WLC

[damico_74]

Hi,

I installed Cisco WLC ( 2504 - 7.2) and configured 2 SSID. Guest with webauth and a corp with 802.1x (IAS). Users in corp are complaining that some times the connection time outs (about 4 seconds) and returns.

What could be happening?

How do I start a troubleshooting in this situation?

Thanks in advance

Sent from Cisco Technical Support iPad App

[Leo Laohoo]

1.  Check signal strength

2.  What radio/protocol?  a/b/g/n?

3.  Try with open authentication.

4.  What WAP models?

[George Stefanick]

The corp SSID. Under the adavnce tab do you have session timeout enabled ?

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