Users are facing dropping issue in guest network

[jain.manish94]

Hello Team Plz help me to resolve the issue . Users are facing some dropping issue 5 to 6 times in 2 hours period. I checked the ap for interference was 78 % for 2.4ghz, Plz suggests me how to resolve it.

[Leo Laohoo]

Find an AP with large amount of guest dropping out and then change that.  Make sure your wireless device is connected to that AP as well so you can verify that it's actually happening.

[jain.manish94]

How to find it because I am not on site . I am supporting to user from remote. Any command which can help 

[Leo Laohoo]

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@jain.manish94 wrote:

Team all 6 Ap are in channel 1. Now how to decide which should be in 1 6 11.

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Good grief!

This is 2.4 Ghz!  How is anyone going to determine if 5.0 Ghz is the solution if no one is going to turn off 2.4 Ghz even for testing?  

So what other information is being held back?

[Scott Fella]

I think the issue is just poor density. TX of 1 and all channels are on 1... you need to have your environment survey’d to determine proper AP/antenna placement. Your 5GHz must be even worse.

[jain.manish94]

Any command if we can check near by ap of particular one ap so that I can change tx power manually from remotely 

[Scott Fella]

Here is the command:

show ap auto-rf 802.11b
show ap auto-rf 802.11a

[jain.manish94]

By these command if I found that near aps are also with same channel. Can I change the channel manually in running production

[Scott Fella]

If you change the channels, the clients on the ap will drop. Make sure you have a plan and know what channels you want on what ap, then schedule your change. The big question is, what is the RSSI you see. Why don’t you post the output so we can provide better feedback.

[jain.manish94]

Ok i share some clients rssi value today. 

If u change 1 6 11 respectively then ?

Because in 2.4 ghz they are showing channel 1

[Scott Fella]

It’s not client rssi but the output from the command so we can see how the one AP hears the others.

[jain.manish94]

Team Plz help me after changing band of one ap into 5ghz . Mobile user are not connecting with guest ssid.

[jain.manish94]

Rssi value is -56 -62 like this

[jain.manish94]

I run this below command

Show ap auto-rf 802.11b

AP 00:13:5f:56:e0:90 slot 0..................  -88 dBm on  11 (10.252.1.4)

    AP 00:13:5f:57:00:70 slot 0..................  -79 dBm on   1 (10.252.1.4)

What does means of -88 and -79 ?

[Scott Fella]

That is the signal that AP hears from the nearby aps. Seems to be pretty sparsely deployed. Closer to zero “0” the stronger the signal.