virtual MSE 7.4.100 stopped displaying maps

[g.peart]

Hi All,

I have PI 1.3.0.20, vMSE-7.4.100, WLC-5508, the Cisco Location Analytics no longer

displays maps. I have integrated with meridian and can view clients moving around the meridian

maps, but MSE does not load floor areas.

I have looked in the logs files and have found warnings, "failed to find heatmap" and messages saying Floor Id not found

does anyone know of a fix>

[g.peart]

Resetting Prime database clears the problem

[Abhishek Abhishek]

You can refer to the link which has similar post in community-

https://supportforums.cisco.com/thread/2209769

[g.peart]

I read that thread, but it's the solution for my problem. The thing I want avoid is having restart a production service lots of times because the software is so buggy. Posted a TAC request to see if there's a fix.

Thanks.


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