WCS - WLAN Scheduled task issue

[dclee]

I am using WCS to control our 5508 wireless appliance. We currently have 2 WLANS that are active..One of them is a guest WLAN that

I use 2 scheduled tasks. One task is to disable this WLAN every night after 6pm and the other task is used to re-enable the WLAN at 6am every morning.

When it works it works well. However over the last 2 months there has been at least 3 - 4 times where WCS does not re-enable this Guest WLAN..which of course causes ALOT of support calls to be placed.  I upgraded WCS to latest version..Any ideas on what could be causing this issue ?

Cheers

Dave                

[Scott Fella]

The only thing I can think of is to set another schedule to enable the WLAN again maybe after 10 minutes of the other.

Sent from Cisco Technical Support iPhone App

[Amjad Abdullah]

Hi Dave,

I am not sure what could the issue be. It needs more time to isolate and see if the WCS sends the trigger to the WLC and it is getting lost (or the WLC does not respond) or the WCS does not send the trigger at all.

Now, I think Scott's idea is a good one and you can try it.

btw, what WLC and WCS versions that you use?

Regards,

Amjad

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[dclee]

Thanks for the input everyone...I tried adding a 2nd re-enable task 10 mins later and that didnt work..So after doing a bit of looking around..I noticed I could view the history for each task and it shows me the success or failure with a description of why it failed..Looks like I am losing connectivity to the 5508 controller from the WCS server when the task tries to run. Right now I am trying to find out when the WCS server is being backed up..its possible that the backups are happening at the same time and are affecting this process.

More to follow

Cheers

Dave