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WIFI AP could not join WLC

AndrewHow
Level 1
Level 1

What is this error message mean? Anyone can help to explain what is happen on the AP?

6 Replies 6

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; 

2.  WLC:  sh time; 

3.  WLC:  sh license summary; and

4.  AP:  sh version

hi Leo,

I don't the item number 4. However I do  capture from WLC page for the AP info on the version.

show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.110.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS

System Name...................................... MY-KL2-WC5508-01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 172.27.62.1
Last Reset....................................... Power on reset
System Up Time................................... 51 days 7 hrs 30 mins 56 secs
System Timezone Location......................... (GMT +8:00) HongKong, Bejing, Chongquing
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... MY - Malaysia
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +36 C
External Temperature............................. +22 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 4
Number of Active Clients......................... 91

Burned-in MAC Address............................ F8:66:F2:82:B5:60
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25

(Cisco Controller) >show time

Time............................................. Mon Jan 9 10:36:46 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT +8:00) HongKong, Bejing, Chongquing

NTP Servers
NTP Polling Interval......................... 86400

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ----------------------------------------------------------------------------------
1 0 211.24.173.1 AUTH DISABLED


(Cisco Controller) >show license summary

License Store: Primary License Storage
StoreIndex: 0 Feature: base Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 25 /25 (Active/In-use)
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: base-ap-count Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 500 / 0 (Active/In-use)
License Priority: None

What yiu are looking at is the ap trying to join the wlc. It shows it tried to resolve dns but couldn't. What model ap are you trying to connect. Also there is more output after that last line can yiu share that as well ? 

"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
___________________________________________________________

Hi George,

Here the output:

(Cisco Controller) >show license summary

 

License Store: Primary License Storage

StoreIndex:  0  Feature: base                              Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: Non-Counted

        License Priority: Medium

License Store: Primary License Storage

StoreIndex:  1  Feature: base-ap-count                     Version: 1.0

        License Type: Permanent

       License State: Active, In Use

        License Count: 25 /25 (Active/In-use)

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: base-ap-count                     Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 500 / 0 (Active/In-use)

        License Priority: None

I am with George (below).  I need to see the "sh version" output.

Tausif Gaddi
Level 1
Level 1

Please refer http://www.cisco.com/c/en/us/support/docs/wireless/5500-series-wireless-controllers/119286-lap-notjoin-wlc-tshoot.html#backinfo

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