01-06-2017 06:06 AM - edited 07-05-2021 06:19 AM
What is this error message mean? Anyone can help to explain what is happen on the AP?
01-06-2017 07:06 AM
Post the complete output to the following commands:
1. WLC: sh sysinfo;
2. WLC: sh time;
3. WLC: sh license summary; and
4. AP: sh version
01-09-2017 01:48 AM
hi Leo,
I don't the item number 4. However I do capture from WLC page for the AP info on the version.
show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.110.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS
System Name...................................... MY-KL2-WC5508-01
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 172.27.62.1
Last Reset....................................... Power on reset
System Up Time................................... 51 days 7 hrs 30 mins 56 secs
System Timezone Location......................... (GMT +8:00) HongKong, Bejing, Chongquing
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... MY - Malaysia
Operating Environment............................ Commercial (0 to 40 C)
--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +36 C
External Temperature............................. +22 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 4
Number of Active Clients......................... 91
Burned-in MAC Address............................ F8:66:F2:82:B5:60
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25
(Cisco Controller) >show time
Time............................................. Mon Jan 9 10:36:46 2017
Timezone delta................................... 0:0
Timezone location................................ (GMT +8:00) HongKong, Bejing, Chongquing
NTP Servers
NTP Polling Interval......................... 86400
Index NTP Key Index NTP Server NTP Msg Auth Status
------- ----------------------------------------------------------------------------------
1 0 211.24.173.1 AUTH DISABLED
(Cisco Controller) >show license summary
License Store: Primary License Storage
StoreIndex: 0 Feature: base Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 25 /25 (Active/In-use)
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: base-ap-count Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 500 / 0 (Active/In-use)
License Priority: None
01-09-2017 05:02 AM
What yiu are looking at is the ap trying to join the wlc. It shows it tried to resolve dns but couldn't. What model ap are you trying to connect. Also there is more output after that last line can yiu share that as well ?
01-12-2017 07:32 AM
Hi George,
Here the output:
(Cisco Controller) >show license summary
License Store: Primary License Storage
StoreIndex: 0 Feature: base Version: 1.0
License Type: Permanent
License State: Active, Not in Use
License Count: Non-Counted
License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: base-ap-count Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 25 /25 (Active/In-use)
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: base-ap-count Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 500 / 0 (Active/In-use)
License Priority: None
01-09-2017 12:29 PM
I am with George (below). I need to see the "sh version" output.
01-16-2017 12:47 AM
Please refer http://www.cisco.com/c/en/us/support/docs/wireless/5500-series-wireless-controllers/119286-lap-notjoin-wlc-tshoot.html#backinfo
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