WiFi Clients dropping

[GRANT3779]

Hi All,

I have a WLC 5508 located in our main office. We have remote site around 350ms. latency from the main office.
Radius server also located in the Main Office

On the remote site 2 APs running in Flex Connect.

2 SSIDs - One locally switched / One Centrally Switched.

Office Corporate SSID - FlexConnect (drops onto local VLAN in remote office) - [WPA + WPA2][Auth(802.1X + CCKM)]

Office Staff Internet (Internet connection only and is switched back in our Main Office) - Uses [WPA + WPA2][Auth(802.1X + CCKM)]

People there are complaining of being kicked off the Guest Internet SSID after a few minutes on connecting. Happening to everyone. It never used to be like this.

Anything obvious that could be causing this? An increase in the latency maybe?

And why would the Office Corporate SSID be behaving OK?

Thanks

[Justin.Nichols]

You can uncheck "Enable Session Timeout" on the Advanced screen for the WLAN.  Should be set to 1800s by default.

[George Stefanick]

Assuming no changes recently I would start by working with a single user or two. Discuss the issue if they can reproduce it perhaps try some debugs. I would also check the radius server to confirm the Reauth. Also what devices btw .. 

[GRANT3779]

Hi,

Even though these APs are registered against a remote WLAN Controller - is it possible to configure a local Radius server so all auth is done locally rather than on the remote Radius Server? Can this be done on an SSID basis?