Hi
We have an issue where the client keeps losing connectivity to the internet and the only way to fix it is to disconnect and reconnect WIFI:
ISE is checked and nothing wrong there.
I've checked other clients and they don't have any issues. My guess is that the client needs to be enrolled to intune again or it is some computer issue and not network related.
I've added some logs. Please let me know if there is cmd output needed.
The last update i got from the customer is that it's losing or trying to reconnect every 11 min.
Client MAC Address : 1485.7f24.2ee4
Client MAC Type : Universally Administered Address
Client IPv4 Address : 10.218.40.84
Client IPv6 Addresses : fe80::2975:c2f9:4089:329e
Client Username : 9bb3c15d-b5cf-4739-b9b1-100aea1cda27.xxxxx.no
AP MAC Address : 7c21.0d2e.2de0
AP Name: Customer_AP
AP slot : 1
Client State : Associated
Policy Profile : LOCAL_xxxx_73
Flex Profile : E40
Wireless LAN Id: 3
WLAN Profile Name: xxxx
Wireless LAN Network Name (SSID): xxx
BSSID : 7c21.0d2e.2def
Connected For : 104 seconds
Protocol : 802.11ax - 5 GHz
Channel : 132
Client IIF-ID : 0xa000007d
Association Id : 5
Authentication Algorithm : Open System
Idle state timeout : N/A
Re-Authentication Timeout : 43200 sec (Remaining time: 43042 sec)
Session Warning Time : Timer not running
Input Policy Name : None
Input Policy State : None
Input Policy Source : None
Output Policy Name : None
Output Policy State : None
Output Policy Source : None
WMM Support : Enabled
U-APSD Support : Enabled
U-APSD value : 0
APSD ACs : BK, BE, VI, VO
Fastlane Support : Disabled
Client Active State : Active
Power Save : OFF
Current Rate : m9 ss1
Supported Rates : 9.0,18.0,36.0,48.0,54.0
Mobility:
Move Count : 0
Mobility Role : Local
Mobility Roam Type : None
Mobility Complete Timestamp : 12/14/2021 10:53:15 UTC
Client Join Time:
Join Time Of Client : 12/14/2021 10:53:56 UTC
Client State Servers : None
Client ACLs : None
Policy Manager State: Run
Last Policy Manager State : IP Learn Complete
Client Entry Create Time : 8792 seconds
Policy Type : WPA2
Encryption Cipher : CCMP (AES)
Authentication Key Management : 802.1x
User Defined (Private) Network : Disabled
User Defined (Private) Network Drop Unicast : Disabled
Encrypted Traffic Analytics : No
Protected Management Frame - 802.11w : No
EAP Type : EAP-TLS
VLAN Override after Webauth : No
VLAN : 73
Multicast VLAN : 0
WiFi Direct Capabilities:
WiFi Direct Capable : No
Central NAT : DISABLED
Session Manager:
Point of Attachment : capwap_900000a8
IIF ID : 0x900000A8
Authorized : TRUE
Session timeout : 43200
Common Session ID: D6665B4E00047B9CB85C3FED
Acct Session ID : 0x00000000
Last Tried Aaa Server Details:
Server IP : xxxxxxxxx
Auth Method Status List
Method : Dot1x
SM State : AUTHENTICATED
SM Bend State : IDLE
Local Policies:
Service Template : wlan_svc_LOCAL_xxxx_73 (priority 254)
VLAN : 73
Absolute-Timer : 43200
Server Policies:
Resultant Policies:
VLAN : 73
Absolute-Timer : 43200
DNS Snooped IPv4 Addresses : None
DNS Snooped IPv6 Addresses : None
Client Capabilities
CF Pollable : Not implemented
CF Poll Request : Not implemented
Short Preamble : Not implemented
PBCC : Not implemented
Channel Agility : Not implemented
Listen Interval : 0
Fast BSS Transition Details :
Reassociation Timeout : 20
11v BSS Transition : Implemented
11v DMS Capable : No
QoS Map Capable : Yes
FlexConnect Data Switching : Local
FlexConnect Dhcp Status : Local
FlexConnect Authentication : Central
FlexConnect Central Association : Yes
Client Statistics:
Number of Bytes Received : 13328231
Number of Bytes Sent : 29506754
Number of Packets Received : 27246
Number of Packets Sent : 50770
Number of Policy Errors : 0
Radio Signal Strength Indicator : -58 dBm
Signal to Noise Ratio : 36 dB
Fabric status : Disabled
Radio Measurement Enabled Capabilities
Capabilities: Neighbor Report, Passive Beacon Measurement, Active Beacon Measurement, Table Beacon Measurement
Client Scan Report Time : Timer not running
Client Scan Reports
Assisted Roaming Neighbor List
Nearby AP Statistics:
EoGRE : Pending Classification
Max Client Protocol Capability: Wi-Fi6 (802.11ax)
Cellular Capability : N/A
Br
Sean
