wifi ssid deleted from wlc by it self after creation

[amralrazzaz]

dear all 

i have problem with my wifi office ssid , every time i created new ssid it took from week to 10 days then deleted by it self from WLC  and this is the third time doing that , i created another one now just as temp solution till gonna be fixed

i already attached some pics and also the latest logs for today after its disappeared by it self 

the wlan number 3 that im creating every time and its deleted 

any body can help please 

[Sandeep Choudhary]

Did you save the configuration after creating SSID ?

Did you try any other browser ?

Which software version you are using on WLC?

Regards

Dont forget to rate helpful posts

[amralrazzaz]

Did you save the configuration after creating SSID ? 

its already created only and now its working becuase im just created  ssid before 3 hrs .. should i click on save configurations ? and why its keep working for 10 days and deleted by it self again ??

Did you try any other browser ?

the browser is the problem ? let me try but my issue is why the ssid disappeared from wlc after created with in 10 days or 2 weeks maybe less

Which software version you are using on WLC?

(Cisco Controller) >show run-config

Press Enter to continue...

System Inventory
NAME: "Chassis" , DESCR: "Cisco 3500 Series Wireless LAN Controller"
PID: AIR-CT3504-K9, VID: V01, SN: FCW2219M0E4

Burned-in MAC Address............................ 00:BC:60:FC:36:80
Maximum number of APs supported.................. 150

System Information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.7.106.0
RTOS Version..................................... 8.7.106.0
Bootloader Version............................... 8.5.103.0
Emergency Image Version.......................... 8.5.103.0

OUI File Last Update Time........................ N/A
Build Type....................................... DATA + WPS

System Name...................................... WLC-CAMPINA-MOR
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2427
Redundancy Mode.................................. Disabled
IP Address....................................... 10.245.191.10
IPv6 Address..................................... ::
Last Reset....................................... Soft reset due to RST_SOFT_RST write
System Up Time................................... 3 days 5 hrs 21 mins 45 secs
System Timezone Location......................... (GMT) London, Lisbon, Dublin, Edinburgh
System Stats Realtime Interval................... 5

System Stats Normal Interval..................... 180

Configured Country............................... IL - Israel
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... -10 to 80 C
Internal Temperature............................. +69 C
Mgig Temp Alarm Limits........................... -10 to 78 C
Mgig Temperature................................. +58 C
External Temp Alarm Limits....................... -10 to 71 C
External Temperature............................. +50 C
Fan Status....................................... OK
Fan Speed Mode................................... Disable

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 2

OUI Classification Failure Count................. 0

Burned-in MAC Address............................ 00:BC:60:FC:36:80
Maximum number of APs supported.................. 150
System Nas-Id.................................... WLC-CAMPINA-MOR

WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

USB ........................................... enabled

Backup Controller Configuration

AP primary Backup Controller ....................
AP secondary Backup Controller ..................

System Time Information:

Time............................................. Thu Aug 16 21:30:43 2018

Timezone delta................................... 0:0
Timezone location................................ (GMT) London, Lisbon, Dublin, Edinburgh

NTP Servers
NTP Version.................................. 3
NTP Polling Interval......................... 600

Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ---------------------------------------------------------------------

Redundancy Information
Redundancy Mode ................................. SSO DISABLED
Local State...................................... ACTIVE
Peer State....................................... N/A
Unit............................................. Primary
Unit ID.......................................... 00:BC:60:FC:36:80
Redunadancy State................................ N/A
Mobility MAC..................................... 00:BC:60:FC:36:80
Redundancy Management IP Address................. 0.0.0.0
Peer Redundancy Management IP Address............ 0.0.0.0
Redundancy Port IP Address....................... 0.0.0.0
Peer Redundancy Port IP Address.................. 169.254.0.0

[Sandeep Choudhary]

Hi,,

its already created only and now its working becuase im just created  ssid before 3 hrs .. should i click on save configurations ? and why its keep working for 10 days and deleted by it self again ??

After any change on WLC, you must save the config else it will be lost once you reboot it.

As you can see that WLC was reboored 3 days ago: 

System Up Time................................... 3 days 5 hrs 21 mins 45 secs

Regards

Dont forget to rate helpful posts

[amralrazzaz]

dear thanks 

its okay i saved as u told me ,,, need to know whats the command of wlc to show the created wlc ssid ?

[Sandeep Choudhary]

Command to use on Clint seevthe ssids:

Sh wlan summary

Regards
Don't forget to rate helpful posts

[Scott Fella]

After you do a save config, you should reboot your WLC and make sure that the plan is still there. Then wait and see if the SSID stay's or not. It should never just disappear unless you didn't save the config.

[patoberli]

You should also upgrade your software, you are running a deferred release with many bugs. I suggest you upgrade to 8.8.120.0, if all your APs are supported by that release (check release notes).

[amralrazzaz]

so i have to save the config after each changes i have made on wlc then reboot to check if its still there or not ?

is there different between reboot or remove the power cable or cutoff the power totally from device and back it again ?

[patoberli · Accepted solution]

You should save after every config change. The save function saves the current running configuration (in RAM) to the startup configuration (on built-in flash drive). This is a safety feature in case you configure something which makes the device unreachable. In that case just plug the power and it's back to the old configuration.

There is no different between a reload and a physical power cycle.