11-03-2013 10:00 PM - edited 07-04-2021 01:12 AM
We have wireless network with a WLC 5508 and 30 AP
We have 3 SSID:
Guest ( no authentincation)
Vip ( 802.1x)
Staff ( web authentication)
SSID Guest and Vip work well without problem.
SSID Staff usually have around 40 clients, about 8 of them work wel, all other clients (around 32) will automatic logout after 5 minutest to 10 minutes connect to the SSID Staff. client timeout of SSID staff is 7200s. Clients are Iphones, Ipads, androids, laptops. We use internal web authentication.
Could you help me identify the problem ?
Thank you.
Solved! Go to Solution.
12-10-2013 08:44 PM
There isn't a doc. Just search the forum as changing the idle time is the fix for iOS devices.
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11-04-2013 05:13 AM
Set the idle timer to around 2-4 hours and that will fix the issue. When an iPhone or iPad goes to sleep, they will timeout after 300 seconds which is the default idle timer. This doesn't affect any other type of devices, just iOS.
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11-04-2013 06:01 AM
thank Scot Fella, so many clients get the same problem make me confuse
11-04-2013 06:03 AM
Only iOS devices will timeout after 5 minutes. All the others will timeout after the session timer which I normally set to 8-12 hours or if they disconnect, or switch to a different Ssid.
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12-10-2013 08:32 PM
could you show me technical doc about 5 minutes idle timeout of iOS device ?
thanks
12-10-2013 08:44 PM
There isn't a doc. Just search the forum as changing the idle time is the fix for iOS devices.
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12-11-2013 09:58 AM
I have test with 1 iphone 4 (ios 5.1) and 1 iphone 4 ( ios 6.1.2), they operation quite different when I change idle timeout long time like your advice.
thank you for big help
11-04-2013 06:05 AM
Newer WLC code versions have the idle timer on the WLAN or else it is located on the GUi's Controller tab.
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11-04-2013 07:44 AM
I have setup client timeout of SSID Staff is 7200s on WLC
11-04-2013 07:49 AM
You need to set the idle timer and that has to be lower than the session timer
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11-04-2013 07:52 AM
I would set the idle timer to 7200 and the session to 14400.
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11-04-2013 08:09 PM
I will test and update result. thanks
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