Buy or Renew
Buy or Renew
NEW: Try the Beta AI Summary feature on posts in the Routing and SD-WAN forum. Click to go to the forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
2519
Views
8
Helpful
2
Replies

Wireless client doesn't connect

KarolineSoares76078
Level 3
Level 3

‎04-19-2023 08:32 AM

Hello all,

We have a user on the network that is unable to connect to WiFi.

When testing on external networks, it connects normally.

I checked the events and found the client fails many times during association, but then I have some events that he successfully connected for a few seconds.

Does someone has any suggestions to troubleshoot this issue related to error code 43?

Thank you in advance.

image.png

image.png

Labels:
0 Helpful
2 Replies 2

aleabrahao
Meraki Community All-Star
Meraki Community All-Star

‎04-19-2023 09:02 AM

Do you have 802.11r and 802.11w enable? If yes try disabling it.

I am not a Cisco employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Philip D'Ath
Meraki Community All-Star
Meraki Community All-Star

‎04-19-2023 12:32 PM

Yep, it looks like the device might be brain-dead and not support 802.11v. You could try seeing if that device has any firmware updates first.

Customers Also Viewed These Support Documents
Review Cisco Networking for a $25 gift card