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Wireless clients randomly drop out and windows gives error "unable to connect to SSID" on subsequent connection attempt.

ahgnwtech
Level 1
Level 1

‎06-06-2017 07:37 PM - edited ‎07-05-2021 07:10 AM

Wireless clients randomly drop out and windows gives error "unable to connect to SSID" on subsequent connection attempt. 

If you disable and re enable the wireless adapter on the windows client, the connection is successful.

So far we have seen the issue on windows clients only.

Setup details:

WLC - 2504 version 8.3.112.0

AP: AIR-AP2802I-Z-K9

WLAN Security : 802.1x

has anyone faced similar issue? any help to troubleshoot the issue would be much appreciated.

rgds,

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Leo Laohoo
Hall of Fame
Hall of Fame

‎06-06-2017 08:34 PM

If you disable and re enable the wireless adapter on the windows client, the connection is successful.

What is the exact model of the wireless NIC and the version of the wireless driver running? 

What OS is the wireless client running on?

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