02-27-2024 11:14 AM - edited 02-27-2024 11:26 AM
I have a wireless network using WLC 5508 with AP 1815I's. The problem I am having is one computer (HP Laptop, Windows 11) will not stay connected to a specific AP. It will connect loose all signal and then disconnect. This computer works fine on a hotspot and connected to any other AP in the network, so I have ruled out the NIC. This access point doesn't seem to be putting out enough power, or something is wrong with it. Other computers can connect, though they have less bars even though directly underneath the AP. Other computers however are connecting and able to access the internet through the AP. It looks like the AP is working fine, but I am not really sure. How can I tell?
02-27-2024 11:23 AM
This PC is mac?
MHM
02-27-2024 11:24 AM
No it is Windows HP Laptop.
02-27-2024 01:16 PM
@tombstone1 wrote:
The problem I am having is one computer (HP Laptop, Windows 11)
This is only happening to ONE (1) computer?
Post the complete output to the following PC command:
netsh wlan show drivers
02-28-2024 08:54 AM
As said previously I don't believe the computer is the issue. It works fine on any other AP we have. I believe it to be the AP itself as other computers are having issues as well, but just not as prominent as this one. Other computers are experiencing low connectivity, even when under the AP. That said here is what you asked for:
Interface name: Wi-Fi
Driver : Intel(R) Wi-Fi 6 AX201 160MHz
Vendor : Intel Corporation
Provider : Intel
Date : 11/29/2023
Version : 23.20.0.4
INF file : oem320.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
WPA3-Personal CCMP
Vendor defined Vendor defined
WPA3-Enterprise 192 Bits GCMP-256
OWE CCMP
Number of supported bands : 2
2.4 GHz [ 0 MHz - 0 MHz]
5 GHz [ 0 MHz - 0 MHz]
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter10.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)
02-28-2024 01:59 PM
What firmware is the WLC on?
02-29-2024 05:14 AM
It is on image 8.3.150.0, unfortunately I can't go higher then this though, as we have some older access points we haven't switched out yet that are unsupported at a higher firmware.
02-29-2024 07:23 AM
I would recommend you to open a new thread in Intel communities where Intel engineer will be more than open to help you.
02-29-2024 09:38 AM
Again, there is nothing wrong with the wireless on the computer. I have already talked with Intel Support and gone through all that. All I want to know is how can I check the specific AP to see if it is failing?
02-29-2024 01:39 PM
If this behaviour is only happening to one specific AP, factory reset the AP and see if this makes any improvements.
If there are no improvements, do not waste any time and immediately RMA the AP (before End of Support date).
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