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Wireless Connectivity Issues

tombstone1
Level 1
Level 1

I have a wireless network using WLC 5508 with AP 1815I's. The problem I am having is one computer (HP Laptop, Windows 11) will not stay connected to a specific AP. It will connect loose all signal and then disconnect. This computer works fine on a hotspot and connected to any other AP in the network, so I have ruled out the NIC. This access point doesn't seem to be putting out enough power, or something is wrong with it. Other computers can connect, though they have less bars even though directly underneath the AP. Other computers however are connecting and able to access the internet through the AP. It looks like the AP is working fine, but I am not really sure. How can I tell?

9 Replies 9

This PC is mac?

MHM

No it is Windows HP Laptop.


@tombstone1 wrote:
The problem I am having is one computer (HP Laptop, Windows 11)

This is only happening to ONE (1) computer?  

Post the complete output to the following PC command: 

netsh wlan show drivers

tombstone1
Level 1
Level 1

As said previously I don't believe the computer is the issue. It works fine on any other AP we have. I believe it to be the AP itself as other computers are having issues as well, but just not as prominent as this one. Other computers are experiencing low connectivity, even when under the AP. That said here is what you asked for:

Interface name: Wi-Fi

 

    Driver                    : Intel(R) Wi-Fi 6 AX201 160MHz

    Vendor                    : Intel Corporation

    Provider                  : Intel

    Date                      : 11/29/2023

    Version                   : 23.20.0.4

    INF file                  : oem320.inf

    Type                      : Native Wi-Fi Driver

    Radio types supported     : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax

    FIPS 140-2 mode supported : Yes

    802.11w Management Frame Protection supported : Yes

    Hosted network supported  : No

    Authentication and cipher supported in infrastructure mode:

                                Open             None

                                Open             WEP-40bit

                                Open             WEP-104bit

                                Open             WEP

                                WPA-Enterprise   TKIP

                                WPA-Enterprise   CCMP

                                WPA-Personal     TKIP

                                WPA-Personal     CCMP

                                WPA2-Enterprise  TKIP

                                WPA2-Enterprise  CCMP

                                WPA2-Personal    TKIP

                                WPA2-Personal    CCMP

                                Open             Vendor defined

                                WPA3-Personal    CCMP

                                Vendor defined   Vendor defined

                                WPA3-Enterprise 192 Bits GCMP-256

                                OWE              CCMP

    Number of supported bands : 2

                                2.4 GHz [ 0 MHz - 0 MHz]

                                5 GHz   [ 0 MHz - 0 MHz]

    IHV service present       : Yes

    IHV adapter OUI           : [00 00 00], type: [00]

    IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter10.dll

    IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}

    IHV diagnostics CLSID     : {00000000-0000-0000-0000-000000000000}

    Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

What firmware is the WLC on?

It is on image 8.3.150.0, unfortunately I can't go higher then this though, as we have some older access points we haven't switched out yet that are unsupported at a higher firmware.

JPavonM
VIP
VIP

I would recommend you to open a new thread in Intel communities where Intel engineer will be more than open to help you.

https://community.intel.com/t5/Wireless/bd-p/wireless

Again, there is nothing wrong with the wireless on the computer. I have already talked with Intel Support and gone through all that. All I want to know is how can I check the specific AP to see if it is failing?

If this behaviour is only happening to one specific AP, factory reset the AP and see if this makes any improvements. 

If there are no improvements, do not waste any time and immediately RMA the AP (before End of Support date).

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