wism cannot access through web

[susim]

Hi ,

One of the  wism controller in the module  cannot access throuh the web interface . ( ican access the second controller in the same module without any problem )

It may work after 2 -3 reboot or power off the module  for sometimes .After sometime the same problem happens 

Operational Status of the Controller : Oper-Up

Modular switch model : C6513

Please help

Thanks

[Leo Laohoo]

Post the output to the command "sh wism module X controller Y status".

[susim]

Operational Status of the Controller : Oper-Up

Service VLAN                         : 200

Service Port                         : 9

Service Port Mac Address             : 001a.xxxx.xxxx

Service IP Address                   : 172.10.129.3

Management IP Address                : 10.0.2.10

Software Version                     : 4.2.207.0

Port Channel Number                  : 525

Allowed-vlan list                    : 14,27,37-41

Native VLAN ID                       : 27

WCP Keep Alive Missed                : 0

[Leo Laohoo]

Software Version                     : 4.2.207.0

I think you need to upgrade the firmware of your controller. 

It may work after 2 -3 reboot or power off the module  for sometimes .After sometime the same problem happens 

This description is typical of a firmware bug.  If you need to choose a good version, go with 7.0.240.X.

Don't forget to upgrade the bootstrap.

[susim]

We use ap1020 (aironet) , we tried to upgrade the controller  .Once the controller upgraded  AP'S are not connecting to the controller

[Sandeep Choudhary]

Lat IOS support for 1020 AP is 4.2.209.0.

check this mtrix sheet: http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

[Leo Laohoo]

We use ap1020 (aironet) , we tried to upgrade the controller  .Once the controller upgraded  AP'S are not connecting to the controller

Hmmmm ... Maybe the issue could be the version of your web browser. 

[Sandeep Choudhary]

Hi,

Can u please paste the output of the command: show network status

If you sse these commands is disabled then please enabled it agin :

WLC > config network ssh enable

WLC > config network webmode enable

WLC > config network secureweb enable

There was a bug in the wisms and the workaround  was to reload the controller.

If u have 2 wism then please Move over the APs and reload that WLC , that should fix it.

Hope it helps.

Regards