12-18-2019 09:01 PM - edited 07-05-2021 11:27 AM
Im using WLC 2504 software version: 8.3.150.0.
User login via Web-Auth.
IOS devices got disconnected frequently and have to re-connect manually but Android devices and PC do not and they can connect to SSID automatically after disconnecting (go outside, turn wifi off).
Sleeping client timeout: 720 minutes
Session timeout: 43200 seconds
Client user Idle timeout: 43200 seconds (Yes, its 12 hours but Users still got disconnected)
ARP timeout: 43200 senconds
Please help me solve this problem, i did search all over internet but nothing works.
Solved! Go to Solution.
12-19-2019 02:29 AM
12-19-2019 12:38 AM
- You can debug the ios-client connectivity issues with the Wireless Debug Analyzer available from :
(Also consider upgrading the WLC and use the latest firmware)..
M.
12-19-2019 02:29 AM
12-19-2019 06:51 PM
Thank you Scott, i'm trying your suggestion, but there is no feedback from users yet. I will update this post after i get their feedback.
12-19-2019 07:24 PM
12-19-2019 11:21 PM
Hi Scott, i got some positive feedback from IOS Users, their devices can connect to SSID automatically now and no longer got disconnected while in used.
Thank you.
12-20-2019 12:53 AM
12-20-2019 01:06 AM
Perhaps i will increase sleeping timeout to 15 days or 1 month. People start complaining they have to re-login everyday.
12-20-2019 02:09 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide