WLC 5500 APs are automatic disconeect from the WLC

[jeewan0011]

CISCO Wireless Controller 5500 series , 50 APs are there with WLC but facing a issue on a perticular block of APs(12 AP that is pass through a single POE,reaming are working fine) does not join the AP for Some time after some time it works properly what is the issue behind that.

[Leo Laohoo]

Post the complete output to the following commands: 

1.  WLC:  sh sysinfo; 

2.  WLC:   sh time; 

3.  AP:  sh version; and

4.  AP:  sh ip interface brief

[jeewan0011]

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.121.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS

System Name...................................... cisco_wlc
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 10.0.0.3
Last Reset....................................... Software reset
System Up Time................................... 3 days 7 hrs 59 mins 18 secs
System Timezone Location......................... (GMT +5:30) Colombo, New Delhi, Chennai, Kolkata
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... IN  - India
Operating Environment............................ Commercial (0 to 40 C)

--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +40 C
External Temperature............................. +28 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 359

Memory Current Usage............................. Unknown
Memory Average Usage............................. Unknown
CPU Current Usage................................ Unknown
CPU Average Usage................................ Unknown

Burned-in MAC Address............................ 30:E4:DB:1B:79:E0
Power Supply 1................................... Present, Power Off, Fan On
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 100

[jeewan0011]

(Cisco Controller) >
(Cisco Controller) >show time

Time............................................. Wed May 11 16:44:28 2016

Timezone delta................................... 0:0
Timezone location................................ (GMT +5:30) Colombo, New Delhi, Chennai, Kolkata

NTP Servers
    NTP Polling Interval.........................     86400

     Index     NTP Key Index     NTP Server      NTP Msg Auth Status
    -------  ---------------------------------------------------------------


(Cisco Controller) >

[jeewan0011]

thanks leo but i cant access AP bcz there are mounted.

[Leo Laohoo]

thanks leo but i cant access AP bcz there are mounted.

If they have an IP address, can you telnet/SSH in?