WLC 5508 Licenses disappear

[antonio.perez]

Hello every one

I have the next problem,

After install the License for 25 AP more to a wlc 5508 with 100 AP base license  and reboot WLC, the License base for 100 AP´s and this new one 25+, it's not anymore on the system, after reboot the WLC show 0 AP´s supported, and the only one license appear are 500 AP evaluation with Time expires.

Any one with similar issue before?

regards

Antonio

[antonio.perez]

After talk with TAC and licensing team send me a new license with 25 AP´s, and upgrade this .lic file to the wlc  I have another issue:

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.98.212
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... N/A
Firmware Version................................. FPGA 1.3, Env 1.6, USB console
1.27
Build Type....................................... DATA + WPS

System Name...................................... Mexi-612-WLC-GP-001
System Location.................................. Mexi-612
System Contact................................... Osvaldo Cajica
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 11.15.196.16
Last Reset....................................... Software reset
System Up Time................................... 0 days 1 hrs 9 mins 56 secs
System Timezone Location.........................
Current Boot License Level....................... base
Current Boot License Type........................ Evaluation
Next Boot License Level.......................... base
Next Boot License Type........................... Evaluation

Configured Country............................... MX  - Mexico

--More-- or (q)uit
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +37 C
External Temperature............................. +19 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 7
Number of Active Clients......................... 57

Burned-in MAC Address............................ E0:5F:B9:46:D1:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 150

Base License still in Evaluation mode wih 150 AP´s

Any suggestion?

[Edu]

Hello Antonio,

I had this same problem of losing licenses after restarting the controller, how did you solve the problem?

thank you for your attention

[p.ferreira]

Hi, have you saved the config before the controller restart ?

[Edu]

Yes, I had saved the setup before.

[Edu]

Hi, p.ferreira

Yes, I had already saved the configuration before the controller rebooted.