WLC Webauth - Keeps Making Us Sign In

[pugs17211721]

We have a 4402 wlc setup for guest network access. We are using the local net users to provide access to our guests. We have an issue where if a user signs in through the web, sometimes but not always, they are then forced to keep signing back in almost every 30-60 seconds. Any ideas?

[bdyau]

Sounds to me like your users are hitting thier session limit and timing out, requiring a re-auth.

Start by looking in WLAN -> (Your Guest WLAN) -> Advanced -> Enable Session TImeout

[George Stefanick]

Session timeout is 30 minutes normally. Not 30-60 seconds...

Is this happening in a particular area?

[Nicolas Darchis]

Even if they get disconnected, they shouldn't be prompted for re-authentication ... strange.

Can you mention WLC version maybe ?

[pugs17211721]

Session timeout is not enabled.

This is happening on several ap's in different locations though out our area as well.

We are currently running 4.2.61.0.

[Nicolas Darchis]

Running WLC 4.2.61 is like running Windows XP without service pack. I would advise to go for 4.2.209 as a trillion bugs have been fixed in between, several could explain your problem :-)

Nicolas

[dmantill · Accepted solution]

Perform Software upgrade on your WLCs... at least the latest 4.2

[pugs17211721]

We are working on upgrading to 4.2.207 . I will have to schedule the outage with our customers. This is as high as we can go due to th fact that we have 1510's associated to this wlc. I will everyone know how the upgrade goes.

[pugs17211721]

sorry for the delay in answering this. This was updated and the problem seems to be corrected. Thanks for all of your help.