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Artesyn power supply

brendanedwards
Level 1
Level 1

Has anyone else had issues with power supplies from Artesyn?  I have two A9K-750W-AC power supplies with Artesyn labels that i am getting weird errors from.  ASR9001 with 5.3.4.  The router boots, but the LC stays in fail and i get the following log messages.

 

RP/0/RSP0/CPU0:May 11 05:43:50.616 : pwr_mgmt[366]: %PLATFORM-PWR_MGMT-3-IO_COMM_FAILURE : Power-module 0/PS0/M1/SP IO communication

failure condition raised

RP/0/RSP0/CPU0:May 11 05:43:50.624 : firmware_manager[231]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board

type : 0x0

RP/0/RSP0/CPU0:May 11 05:43:50.624 : firmware_manager[231]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board

type from slot: 0xe1

RP/0/RSP0/CPU0:May 11 05:43:50.626 : lrd[309]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board type : 0x0

RP/0/RSP0/CPU0:May 11 05:43:50.626 : lrd[309]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board type from slo

t: 0xe1

RP/0/RSP0/CPU0:May 11 05:43:50.627 : lrd[309]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board type : 0x0

RP/0/RSP0/CPU0:May 11 05:43:50.627 : lrd[309]: %HA-LRD_inv-4-UNEXPECTED : Unexpected: lrdi_get_hwi_type: Unknown board type from slo

t: 0xe1

1 Reply 1

smilstea
Cisco Employee
Cisco Employee

I can't find anything known related to that psu type and error message from lrd.

The only instance where it did occur they reseated the psu and no further issues were seen. Can you try that? If not we will have to RMA the psu's or chassis.

 

Sam