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CGN interface ServiceApp down

peter.ivanov
Level 1
Level 1

Good Day!

Should the versions of ASR9K IOS XR and VSM module be the same? For my case I have IOS XR 5.3.1 and VSM module 5.3.2. Problem is that Interface ServiceApp is DOWN state.   

 

RP/0/RSP1/CPU0:mskl05#sh int serviceapp 1
Thu Sep 24 14:59:58.449 UTC
ServiceApp1 is down, line protocol is down 
  Interface state transitions: 0
  Hardware is SEAPP SVI Interface
  Description: --- NAT for Inside VRF ---
  Internet address is 1.1.1.1/24
  MTU 9216 bytes, BW 20480000 Kbit (Max: 20480000 Kbit)
     reliability Unknown, txload Unknown, rxload Unknown
  Encapsulation service_base,  loopback not set,
  Last input Unknown, output Unknown
  Last clearing of "show interface" counters Unknown
  Input/output data rate is disabled.

RP/0/RSP1/CPU0:mskl05#sh platform          
Thu Sep 24 14:56:45.198 UTC
Node            Type                      State            Config State
-----------------------------------------------------------------------------
0/RSP0/CPU0     A9K-RSP440-SE(Standby)    IOS XR RUN       PWR,NSHUT,MON
0/RSP1/CPU0     A9K-RSP440-SE(Active)     IOS XR RUN       PWR,NSHUT,MON
0/0/CPU0        A9K-MOD80-SE              IOS XR RUN       PWR,NSHUT,MON
0/0/1           A9K-MPA-20X1GE            OK               PWR,NSHUT,MON
0/1/CPU0        A9K-36x10GE-TR            IOS XR RUN       PWR,NSHUT,MON
0/2/CPU0        A9K-VSM-500               IOS XR RUN       PWR,NSHUT,MON
0/3/CPU0        A9K-4T16GE-SE             IOS XR RUN       PWR,NSHUT,MON

RP/0/RSP1/CPU0:mskl05#sh install committed 

Node 0/2/CPU0 [LC] [SDR: Owner]
    Boot Device: mem:
    Boot Image: /disk0/asr9k-os-mbi-5.3.1/lc/0x3C0266/mbiasr9k-lc-x86e.vm
    Committed Packages: 
      disk0:asr9k-mini-px-5.3.1
      disk0:asr9k-services-infra-5.3.1
      disk0:asr9k-mpls-px-5.3.1
      disk0:asr9k-optic-px-5.3.1
      disk0:asr9k-bng-px-5.3.1
      disk0:asr9k-services-px-5.3.1
      disk0:asr9k-video-px-5.3.1
      disk0:asr9k-mcast-px-5.3.1

RP/0/RSP1/CPU0:mskl05#sh virtual-service detail name cgn1 
Thu Sep 24 14:57:31.922 UTC

Virtual Service cgn1 Detail
cgn1: 
  State                   : Activated
  Node name               : 0/2/CPU0
  Node status             : Install Mgr Ready, SDR Mgr Ready
  UUID                    : c09db827-6d79-c9af-9a70-5652c39eecf6
  Package information
    Name                  : asr9k-vsm-cgv6-5.3.2.00.ova
    Path                  : /disk0:/asr9k-vsm-cgv6-5.3.2.00.ova
    Application
      Name                : CGv6
      Installed version   : 5.3.2.0
      Description         : Carrier Grade NAT
    Signing
      Key type            : Unknown Package
      Method              : SHA1
    Licensing
      Name                : Not Available
      Version             : Not Available

  Activated profile name  : None

  Resource reservation
   Disk   : 10000MB
   Memory : 32768MB
   CPU    : 67 (system CPU %)
   VCPU   : 54

  Attached devices
  #             Type Name      Alias
  1              NIC net1      net1
  2              NIC net1      net1
  3              NIC net1      net1
  4              NIC net1      net1
  5              NIC net1      net1
  6              NIC net1      net1
  7              NIC net1      net1
  8              NIC net1      net1
  9              NIC net1      net1
  10             NIC net1      net1
  11             NIC net1      net1
  12             NIC net1      net1
  13    Serial/shell None      serial0
  14      Serial/aux None      serial1
  15             HDD hda       DD_10GB_UM_local
  16           CDROM hdc       ide0-1-0
  17        Watchdog None      None

 Required number of configured VNIC interfaces:
    Data VNIC: 12
    Mgmt VNIC: 0

 Network interfaces:
    Name
    TenGigE0/2/1/0
    TenGigE0/2/1/1
    TenGigE0/2/1/2
    TenGigE0/2/1/3
    TenGigE0/2/1/4
    TenGigE0/2/1/5
    TenGigE0/2/1/6
    TenGigE0/2/1/7
    TenGigE0/2/1/8
    TenGigE0/2/1/9
    TenGigE0/2/1/10
    TenGigE0/2/1/11

  Resource admission (without profile)
    Disk space            : 10000MB
    Memory                : 32768MB 
    CPU                   : 100% system CPU 
    VCPUs                 : 54 (sockets:3 cores:18 threads:1) 
    Data VNIC             : 12

 

 

4 Replies 4

Aleksandar Vidakovic
Cisco Employee
Cisco Employee

Hi Peter,

we don't enforce the use of same version of the XR image and .ova image, but we strongly recommend it.

In this particular case, I don't think ServiceApp is down because of different versions of XR and .ova.

If all the TenGig ports are up/up, please check whether the service-location config is missing under cgn instance.

hth,

Aleksandar

Hi Aleksandar,

I have just checked cgn instance config and it is looks right.

RP/0/RSP1/CPU0:mskl05#sh run service cgn VSM
Thu Sep 24 16:08:37.521 UTC
service cgn VSM
 service-location preferred-active 0/2/CPU0
 service-type nat44 nat1
  portlimit 100
  inside-vrf Inside
   map outside-vrf Outside address-pool 100.0.0.0/16
  !
 !
!

RP/0/RSP1/CPU0:mskl05#sh run int serviceapp 1
Thu Sep 24 16:08:51.237 UTC
interface ServiceApp1
 description --- NAT for Inside VRF ---
 vrf Inside
 ipv4 address 1.1.1.1 255.255.255.0
 service cgn VSM service-type nat44
!

RP/0/RSP1/CPU0:mskl05#sh run int serviceapp 2
Thu Sep 24 16:08:55.998 UTC
interface ServiceApp2
 vrf Outside
 ipv4 address 2.1.1.1 255.255.255.0
 service cgn VSM service-type nat44
!

RP/0/RSP1/CPU0:mskl05#sh virtual-service list
Thu Sep 24 16:09:05.033 UTC

Virtual Service List:

Service Name           Status            Package Name             Node Name    
______________________________________________________________________________  
cgn1                   Activated         asr9k-vsm-cgv6-5.3.2.00. 0/2/CPU0  

 

RP/0/RSP1/CPU0:mskl05#sh int des | i NAT
Thu Sep 24 16:13:05.767 UTC
SA1                down        down        --- NAT for Inside VRF ---
Te0/1/0/9          up          up          --- Uplink emulation for NAT test ---
Te0/2/1/0          up          up          --- NAT test ---
Te0/2/1/1          up          up          --- NAT test ---
Te0/2/1/2          up          up          --- NAT test ---
Te0/2/1/3          up          up          --- NAT test ---
Te0/2/1/4          up          up          --- NAT test ---
Te0/2/1/5          up          up          --- NAT test ---
Te0/2/1/6          up          up          --- NAT test ---
Te0/2/1/7          up          up          --- NAT test ---
Te0/2/1/8          up          up          --- NAT test ---
Te0/2/1/9          up          up          --- NAT test ---
Te0/2/1/10         up          up          --- NAT test ---
Te0/2/1/11         up          up          --- NAT test ---

Hi Aleksandar,

Thanks for your response. Just for information. Changing the version of .ova file to the same version of IOS XR resolve the problem.  

hi Peter,

thank you for sharing the update.

Aleksandar