How to Clear Alarms in WAAS

[balakrishnansenthil]

Hi,

As per below logs it's showing some critical & major alarms but it was happend on JUlLY 10th and SEPT 11th  but still showing same alarms.

Please help me clear those alarms.

I want to know how to clear Alarms in this WAAS.

Logs:
======

From WAAS002:
=============
-WAAS002#sh alarms detail

Critical Alarms:
----------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 mstore_key_retrieval      cms                          ssl_mstore_key

     Sep 11 21:23:37.080 SGT, Processing Error Alarm, #000004, 3000:700008
     Unable to generate and/or retrieve SSL managed store encryption key from the Key Manager

   2 mstore_key_failure        sslao                        mstore_key_failure

     Sep 11 21:22:48.193 SGT, Processing Error Alarm, #000003, 26000:26002
     Failed to open SSL store due to failure in getting key from Central Manager.

Major Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 rtr_unreachable           WCCP/svc061/rtr10.154.13.126

     Sep 11 21:20:53.153 SGT, Communication Alarm, #000001, 17000:17002
     WCCP router 10.154.13.126 unreachable for service id: 61.

   2 rtr_unreachable           WCCP/svc062/rtr10.154.13.126

     Sep 11 21:20:53.153 SGT, Communication Alarm, #000002, 17000:17002
     WCCP router 10.154.13.126 unreachable for service id: 62.

Minor Alarms:
-------------
None

-WAAS002#

-------------------------------------------------------------------------------------

From WAAS003:
==============
-WAAS03#sh alarms detail

Critical Alarms:
----------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 mstore_key_retrieval      cms                          ssl_mstore_key

     Jul 10 16:37:55.606 SGT, Processing Error Alarm, #000001, 3000:700008
     Unable to generate and/or retrieve SSL managed store encryption key from the Key Manager

   2 mstore_key_failure        sslao                        mstore_key_failure

     Jul 10 16:49:19.395 SGT, Processing Error Alarm, #000013, 26000:26002
     Failed to open SSL store due to failure in getting key from Central Manager
.

Major Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 psu_ac_status             sysmon/psu1_vinok            no power

     Jul 10 16:39:15.185 SGT, Equipment Alarm, #000003, 1000:445040
     Power Supply Unit (PSU1) reports AC lost

Minor Alarms:
-------------
None

-WAAS03#
-------------------------------------------------------------------------------------

From WAAS004:
=============
-WAAS004#show ala detail

Critical Alarms:
----------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 mstore_key_retrieval      cms                          ssl_mstore_key

     Jul 10 16:06:19.143 SGT, Processing Error Alarm, #000003, 3000:700008
     Unable to generate and/or retrieve SSL managed store encryption key from th
e Key Manager

   2 mstore_key_failure        sslao                        mstore_key_failure

     Jul 11 02:37:57.725 SGT, Processing Error Alarm, #000454, 26000:26002
     Failed to open SSL store due to failure in getting key from Central Manager
.

Major Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 psu_ac_status             sysmon/psu1_vinok            no power

     Jul 10 16:07:28.731 SGT, Equipment Alarm, #000004, 1000:445040
     Power Supply Unit (PSU1) reports AC lost

Minor Alarms:
-------------
None

-WAAS004#
-WAAS004#

[Srin_G · Accepted solution]

If it still shows it means the alarms are still there. You need to fix it not clear them.

The keystore alarm is due to ssl certificates it might be expired. I had that one too simply generate another certificate in the waas it will fix it.

rtr unreachable is because the waas cant see the router you specified. Go the wccp settings of the waas and see whether you have the router list rightly configured and have the same secret in the waas and router.

Regards

Srini

[balakrishnansenthil]

Great, Thanks srini........

I will check and update you if anything............

Regards,

Senthil